Experience

4-6+ years of hands‑on Change, Problem and Incident Process
Strong analytical skills to assess complex problems and propose effective solutions.
Ability to work with cross-functional teams to resolve Incident / problems efficiently
Skills in analyzing incident trends to improve processes and prevent future occurrences.

Key Responsibilities

Handling of all Incident, Change and Problem topics between OE and AzTech
Major Incident and Emergency Change management and coordination (including GIM and HFC topics as mandated by DORA and Group)
Coordination between OE internal teams especially ITOM and ITPS
Escalation and Complaint Management
Management of AzTech patching activities for Windows and Linux patching sending notifications mails to OE, creating relevant Changes (Linux) and Service Requests (Windows) in Remedy
Management CSD and IDS central deployment process and coordination and management on Change weekends
Management of Major changes with potential High Impact for IDS
Ordering of Infrastructure and Platform components for IDS
Delivering input for Service Review Meetings

Required Technical Skills

Good ITIL knowledge
Knowledge of Allianz Group CPI processes
Experience of working with SNOW (ServiceNow), JIRA and BMC Remedy.
Able to work under pressure and to tight deadlines
Knowledge of Allianz Technology IT Service and Platforms
Excellent understanding of risk management and the ability to assess potential impacts of changes.
Familiarity with project management methodologies.
Strong knowledge of IT systems, infrastructure, and applications.

Good‑to‑Have Skills

Knowledge in DORA
Exposure to financial services platforms and regulatory context.
Data visualization (Power BI) and basic statistics.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

ITIL Specialist_2286

ITIL Strategy and CSI Manager