Windows, Itil, Linux, Mac, Ms Office, Knowledge Management, Training, Troubleshooting, Process Design, Coaching, Customer Support, Digital Workforce Services, Quality Management, Agile Framework

Servicenow, Change Management, Incident Management, Agile, Problem Management, Itil Processes, Scrum, platform scripting, CMDB modeling, catalog design, configuration governance, Jira Service Management, SIAM operating models, workflow automation, Service Mapping, discovery, CMDB Knowledge

Agile, Knowledge Management, Quality Management, Process improvement, Service desk

Servicenow, Automation Tools, ITIL frameworks, Entra ID, incident management processes, role-based access control, identity and access models, AI solutions

Sharepoint 2010, Servicenow, Citrix, Windows, Office 365, Itil V3, SCCM, Remote Connectivity, Active Directory, AD MFA, MDM applications, Messaging, hardware skill sets