About LetitbexAI

LetitbexAI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.

Position: Infra Support Engineer

Experience: 3-5 Years

Notice Period: 15 to 30 Days

Job Summary

We are seeking a Cloud Infrastructure Engineer with hands-on experience in cloud platforms and strong exposure to handling support tickets. The ideal candidate should have a solid understanding of networking fundamentals and experience providing L2 and L3 support in a cloud environment.

Key Responsibilities

Manage, monitor, and maintain cloud infrastructure across platforms such as AWS, Azure, or GCP
Handle incident management, service requests, and troubleshooting via ticketing systems
Provide L2 and L3 support for infrastructure, network, and application-related issues
Diagnose and resolve issues related to compute, storage, and networking in cloud environments
Collaborate with cross-functional teams to ensure timely resolution of production issues
Perform root cause analysis (RCA) and implement preventive measures
Support system upgrades, patching, and maintenance activities
Maintain documentation for processes, configurations, and troubleshooting steps

Required Skills

Hands-on experience with cloud platforms (AWS / Azure / GCP)
Strong experience in incident management and ticket resolution (ServiceNow, Jira, etc.)
Basic to intermediate knowledge of networking concepts:

TCP/IP, DNS, DHCP
Subnetting, VPN, Firewalls, Load Balancers

Experience in L2 and L3 support environments
Exposure to DevOps tools (CI/CD, Docker, Kubernetes)
Familiarity with Linux/Windows server administration
Understanding of monitoring tools and logs analysis

Preferred Skills

Basic scripting knowledge (Shell, Python, or PowerShell)
Knowledge of cloud security best practices

Infra cloud Support Engineer