What this job involves

The Assistant Post Facilities Manager will be responsible for:

People Management (including vendor management)
Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager
Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence
Assist in mentoring and enabling Training and Development of team members
Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget
Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL's procurement best practices
Achieve Key Performance Indicators and Service Level Agreement targets
Client/Stakeholder Management
Deliver excellent customer service to meet clients onsite expectations
Build and develop effective relationships with the Post's key stakeholders and be demonstrate comfort working across all levels
Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations
Finance and Commercial Management
Ensure that the site's financial operations are meeting targets and control requirements
Assist and monitor financial processes to ensure account payable procedures are followed at all times
Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
Monitor expiry of contracts and initiate re-procurement if needed
Continually assess contracts to ensure best value delivered to the client
Health and Safety Management
This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules
Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site
Site Operations Management
Implement Industry Best Practice operations
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Seek ways to reduce costs and improve operational standards
Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy
Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships
Organize specialty cleaning as required
Implement and sustain good work order management resulting good KPIs
24/7 emergency call support and site attendance as and when required
Risk Management
Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

Scheduled Weekly Hours:

40

Assistant Facilities Manager, Soft Services

Assistant Facilities Manager - Soft Service