Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Business Analysts with the Global Distribution System and/or travel industry background.

 

The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.  

Job Duties And Responsibilities

providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners
analysing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
highlighting priority of required system fixes depending on financial impact and system's usability levels
safeguarding Sabre's Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product
problem tracking and escalations to other technical levels and teams

Requirements

strong analytical and problem-solving skills
self-motivated, able to work under minimal supervision
readiness to learn airline fares system
excellent English communication skills
excellent interpersonal and teamwork skills
previous travel industry experience preferred
basic understanding of Sabre APIs/ATPCO is a plus.
Knowledge of Sabre GDS is a plus.

Important

While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Managementrole, this position is also an integral part of the Customer Care Support organization.

This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.

Technical Support Specialist

Technical Product Support Specialist