Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Business Analysts with the Global Distribution System and/or travel industry background.
The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.
Job Duties And Responsibilities
- providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners
- analysing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
- highlighting priority of required system fixes depending on financial impact and system's usability levels
- safeguarding Sabre's Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
- supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product
- problem tracking and escalations to other technical levels and teams
Requirements
- strong analytical and problem-solving skills
- self-motivated, able to work under minimal supervision
- readiness to learn airline fares system
- excellent English communication skills
- excellent interpersonal and teamwork skills
- previous travel industry experience preferred
- basic understanding of Sabre APIs/ATPCO is a plus.
- Knowledge of Sabre GDS is a plus.
Important
While the responsibilities outlined above represent the
core focus of the Offers, Pricing and Revenue Managementrole, this position is also an integral part of the
Customer Care Support organization.
This team is made up of
specialists who provide critical support to the distribution business, covering
travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.
