Job Summary

This role involves supporting policy servicing operations with a focus on accuracy and efficiency. The candidate will utilize technical expertise in MS Office and ideally domain knowledge in Property & Casualty Insurance to ensure seamless policy management. The hybrid work model and night shift provide flexibility while maintaining operational excellence.

Responsibilities

Manage policy servicing tasks with precision and adherence to company standards to ensure operational efficiency and customer satisfaction.
Utilize MS Office tools to prepare analyze and maintain policy-related documentation and reports effectively.
Collaborate with internal teams to address policy-related queries and ensure timely resolution of issues.
Conduct thorough reviews of policy documents to identify discrepancies and ensure compliance with regulatory requirements.
Provide support in updating and maintaining policy records in the companys database to ensure data accuracy and integrity.
Assist in the preparation of policy summaries and reports for stakeholders to facilitate informed decision-making.
Communicate effectively with clients and stakeholders to clarify policy details and address concerns.
Monitor policy servicing workflows to identify areas for improvement and recommend process enhancements.
Ensure adherence to company policies and procedures while handling sensitive policy information.
Support the team in achieving key performance indicators and meeting service level agreements.
Stay updated on industry trends and best practices in Property & Casualty Insurance to enhance domain knowledge.
Participate in training sessions and workshops to continuously improve technical and domain skills.
Maintain a proactive approach to problem-solving and contribute to the overall success of the policy servicing team.

Qualifications

Demonstrate proficiency in MS Office tools including Excel Word and PowerPoint to perform policy servicing tasks efficiently.
Possess strong analytical skills to review and interpret policy documents with attention to detail.
Exhibit excellent communication skills to interact effectively with clients and stakeholders.
Showcase adaptability to work in a hybrid model and night shift environment while maintaining productivity.
Have a basic understanding of Property & Casualty Insurance which is considered a valuable asset.
Display a commitment to learning and staying updated on industry trends and company policies.
Bring a minimum of 2 years of relevant experience in policy servicing or a related field with a maximum of 4 years preferred.

Certifications Required

Microsoft Office Specialist (MOS) certification is mandatory AINS (Associate in General Insurance) certification is a plus.

SPE-Policy Servicing