Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Plant Maintenance (PM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions to enhance knowledge sharing and support future problem resolution.
Assist in the continuous improvement of support processes and tools to increase efficiency.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).
Strong analytical and problem-solving abilities related to SAP Plant Maintenance modules.
Experience in diagnosing and resolving software issues within enterprise resource planning systems.
Ability to work with system logs, error messages, and diagnostic tools to identify root causes.
Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Familiarity with business process workflows related to plant maintenance and asset management.

Additional Information:

The candidate should have minimum 3 years of experience in SAP Plant Maintenance (PM).
This position is based at our Hyderabad office.
A 15 years full time education is required.

, 15 years full time education