Location: India - Bangalore, Chennai, Mumbai

Work Type: Hybrid

About The Client

We are hiring on behalf of our client, a global leader in outsourced Digital Workspace and End User Computing (EUC) solutions, helping enterprises accelerate their cloud and workplace transformation journeys.

Role Overview

We are looking for a highly experienced Omnissa Horizon Consultant (L3 Support) to support and manage large-scale enterprise VDI environments across hybrid cloud and on-premises infrastructures.The ideal candidate will possess strong expertise in Omnissa Horizon, Workspace ONE Access, Dynamic Environment Manager (DEM), VMware technologies, and Microsoft infrastructure. The candidate must currently be operating at an L3 Support level and should have hands-on experience deploying and supporting Horizon environments at scale.

Key Responsibilities

Deploy, configure, and support enterprise-scale Omnissa Horizon infrastructure
Manage and troubleshoot Horizon environments including Connection Servers, Unified Access Gateway (UAG), Horizon Agents, App Volumes, and Dynamic Environment Manager (DEM)
Configure and support Workspace ONE Access and third-party Identity Management integrations
Troubleshoot VDI issues related to performance, user profiles, authentication, connectivity, and application delivery
Support hybrid cloud environments across AWS, Microsoft Azure, and on-premises VMware infrastructure
Perform diagnostics, log analysis, and root cause analysis for complex Horizon incidents
Develop and maintain High-Level Design (HLD), Low-Level Design (LLD), and solution/operational documentation
Automate routine operations using scripting and log analysis tools
Collaborate with OEMs and vendors (VMware, Microsoft, and hardware partners) for escalations and issue resolution
Mentor L1/L2 engineers and conduct technical knowledge-sharing sessions
Participate in rotational on-call support, including night shifts as per business requirements
Ensure high levels of customer satisfaction through proactive communication and effective issue management

Mandatory Qualifications

Overall 8+ years of experience in IT Infrastructure
Minimum 4+ years of hands-on experience in Omnissa Horizon / VMware Horizon environments
Strong experience deploying Horizon infrastructure in large enterprise environments
Proven experience supporting VMware EUC technologies at L3 level
Hands-on expertise with Workspace ONE Access and DEM
Strong troubleshooting and analytical skills across VDI technologies
Excellent written and verbal communication skills
Candidate must currently be working in an L3 Support role
Minimum job stability of 2 years per organization preferred
BE / B.Tech / Diploma / BSc / MCA / MCM

VMware Administrator

Senior VMware Horizon Administrator – L3