About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title- CPQ Admin - Sales OR Service/community OR CPQ

Location- Hyderabad/Bangalore

Roles And Responsibilities

We are hiring a versatile Salesforce Administrator to support and enhance our Salesforce ecosystem across Sales OR Service/community OR CPQ.

This role is ideal for candidates with strong hands-on Salesforce administration experience and exposure to one or more business domains such as Sales Operations, Service Operations, or Revenue/CPQ processes.

The candidate will be responsible for platform configuration, business process automation, reporting, production support, and continuous improvement of Salesforce-driven workflows.

Salesforce Platform Administration
Configure and maintain standard & custom objects, fields, record types, and page layouts
Implement:
Validation Rules
Flows (Screen, Record-Triggered, Scheduled)
Approval Processes
Assignment & Escalation Rules
Manage roles, profiles, permission sets, sharing rules, and security model
Perform data migration using Data Loader / Import Wizard
Ensure data integrity, deduplication, and archival strategies
Support sandbox refreshes and deployments (Change Sets / DevOps tools)
Monitor system performance and governor limits
Business Process Support (Any of the below domains)
Sales Cloud (Sales Operations)
Manage Lead-to-Opportunity lifecycle
Maintain opportunity stages, forecasting, and pipeline visibility
Build sales dashboards and performance reports
Partner with Sales teams to optimize KPIs
Service Cloud (Support Operations)
Configure and manage case lifecycle (creation, routing, escalation, closure)
Implement SLA tracking and escalation rules
Manage queues, Omni-channel routing, and support workflows
Monitor case backlog, aging, and service metrics
CPQ / Revenue Cloud
Maintain product catalog, pricing, discount schedules, and bundles
Configure price rules and product rules
Troubleshoot quote calculation and pricing issues
Support Quote-to-Cash (QTC) processes
Experience Cloud (Community / Portal)
Configure and manage customer/partner portals
Enable case creation, tracking, and knowledge access via portals
Manage external user roles, sharing sets, and security
Support portal usability and performance improvements
Reporting & Analytics
Build dashboards and reports for:
Sales performance
Case volume & SLA compliance
Escalation trends
Customer satisfaction (CSAT)
Provide periodic business and operational reports
Work with stakeholders to track and improve KPIs
Production Support & Enhancements
Troubleshoot issues across Sales, Service, and CPQ processes
Resolve user tickets within SLA timelines
Perform root cause analysis for recurring issues
Implement minor enhancements (flows, rules, configurations)
Integration & Data Management
Monitor integrations with external systems (ERP, billing, etc.)
Troubleshoot integration failures
Ensure data consistency across systems

Qualifications & Required Skills

2–6 years of Salesforce Administration experience
Strong hands-on experience in:
Flows & automation
Validation rules and security model
Data management tools (Data Loader)
Experience in at least one domain:
Sales Cloud / Service Cloud / CPQ
Strong troubleshooting and problem-solving skills
Experience in handling production support environments

Preferred Skills

Exposure to multiple Salesforce clouds (Sales, Service, CPQ, Experience Cloud)
Basic knowledge of Apex, SOQL, or Lightning components
Familiarity with integrations and APIs
Experience with DevOps tools (Gearset, Copado)

Certifications

Salesforce Certified Administrator (Mandatory)
Any of the following (Good to have):
Sales Cloud Consultant
Service Cloud Consultant
CPQ Specialist / Admin
Experience Cloud Consultant

Key Competencies

Strong understanding of business processes (Sales / Service / Revenue)
Data-driven mindset with focus on KPIs and optimization
Excellent stakeholder communication
Ability to work in a fast-paced support environment

We are looking for candidates with strong expertise in at least one Salesforce domain (Sales / Service / CPQ) and working knowledge of others.

Why join Sonata Software

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

Collibra Developer

Applied AI Engineer

Digital Senior Engineer

Clin Data Associate II

Software Technologist I - C++ /C#

AWM Quant Modelling- Senior Associate

Frame Design Engineer - Tapeout Operations (3pm-12am shift)