Job Description

Who we are looking for:

Client Service representatives responsible for resolving queries and investigating issues from Investment Managers for funds managed at State Street

Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines.

What You Will Be Responsible For:

Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income.
On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution.
Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activities to ensure accuracy and timeliness
Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions.
Notifying the team about any issues and inquiries observed in day to day working

What We Value:

These skills will help you succeed in this role

Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
Performance Focus: Provide excellent service to clients through a results-oriented mindset
Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

Education & Preferred Qualifications

Competent to Expert (Technical) / Advanced Beginner with a Bachelor's degree or equivalent work experience and a focus in Finance or related field preferred
Good understanding and exposure to Capital markets.
Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance
Experience 4 -7 years of related experience preferably from Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Additional Requirements

Strong written and verbal communication skills (in English)
Computer literate & MS Office expert
Knowledge of SICAV funds and associated accounting
Advanced knowledge of cycle and settlement specificities for securities and cash
Flexibility in re-prioritizing tasks
Ability to perform effectively to strict deadlines
Good understanding of Financial products

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job ID: R-788141

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