Key Responsibilities – EV Vehicle Diagnostics & Field Support

Lead end-to-end diagnostics of EV trucks across factory, new product introduction (NPI), on-road operations, and customer sites, covering critical systems such as VCU, BMS, MCU, EBS, BCM, TCU, and related controllers.
Conduct on-site investigations and resolve complex vehicle issues, including travel to field locations to support deployed vehicles and service teams when required.
Perform in-depth data analysis of field vehicles using diagnostic tools, CAN logs, telematics data, fault codes, and performance parameters to identify root causes of failures.
Execute calibration and validation of critical vehicle parameters based on real-world operating conditions and field performance.
Debug, isolate, and resolve software, calibration, and system integration issues observed in field vehicles.
Carry out bench-level and vehicle-level testing to reproduce field issues and validate corrective actions prior to deployment.
Support software releases by validating bug fixes, ensuring field readiness, and maintaining software and calibration version traceability.
Document field issues, diagnostic methodologies, root cause analysis (RCA), and corrective actions for internal stakeholders and service teams.
Drive continuous improvement by proposing innovative diagnostic methods, tools, and process enhancements based on field learnings.
Continuously learn, evaluate, and apply emerging diagnostic technologies, tools, and communication protocols relevant to EV systems and field service.

Skills & Competencies

Must-Have Skills

Hands-on experience in EV vehicle diagnostics across factory, field, and customer environments.
Strong understanding of EV architecture and ECUs (VCU, BMS, MCU, EBS, BCM, TCU) and their system interactions.
Proficiency in CAN / CAN-FD / LIN diagnostics, including CAN log analysis, fault codes, and DBC interpretation.
Solid capability in software, calibration, and integration debugging, supported by structured RCA methodologies.

Good-to-Have Skills

Experience with EV powertrain calibration, drivability tuning, and real-world performance optimization.
Exposure to UDS diagnostics, flashing, OTA updates, and software version traceability.
Familiarity with telematics platforms, cloud dashboards, and fleet data analysis.
Knowledge of functional safety concepts (ISO 26262) and EV safety-critical systems.

Experience Level

5–8 years of hands-on experience in EV vehicle diagnostics, embedded systems, or automotive field support, preferably on electric trucks, buses, or commercial vehicles.
Proven experience working across factory, NPI, and field environments, handling on-road and customer-site issue resolution.
Strong background in vehicle ECU diagnostics, software/calibration debugging, and system integration.
Experience collaborating with R&D, validation, manufacturing, and service teams to resolve complex field issues and support production readiness.

Salesforce B2B Commerce Cloud and LWC

Assistant Sales Manager