Chief Operating Officer (COO)

Company: Teceze

Location: Chennai

Reporting To: CEO / Managing Director

Function: Executive Leadership

About Teceze

Teceze presents itself as a global managed IT and technology services company with capabilities across managed IT services, digital workplace services, cloud, cybersecurity, field service operations, procurement as a service, software development, IT consulting, and public sector solutions. Its public-facing website also emphasizes 24/7 support and global service delivery.

Role Purpose

The Chief Operating Officer (COO) will be responsible for leading and managing Teceze's end-to-end business operations across all major service towers and strategic business units. This role will drive operational excellence, service delivery performance, business scalability, profitability, governance, and cross-functional alignment across the organization.

The COO will directly oversee the heads of Teceze's 8 business units and ensure consistent execution of strategic, commercial, and operational goals across all towers. In addition, the role will provide leadership oversight to key enabling functions including service delivery, GRC, HR, and Accounts & Finance, while working in close partnership with the CFO to maintain strict financial discipline and cash flow controls.

Business Units Under COO Oversight

The following business unit heads will report into the COO:

Global Procurement Services
Digital Workplace Services
Cloud & Infrastructure Services
Cyber Security Services
Field Services
Global Staff Augmentation
Software & Applications
Government Business

Key Responsibilities

1. Enterprise Operations Leadership

Lead and oversee the day-to-day and strategic operations of all Teceze business towers globally. Ensure operational consistency, alignment with company goals, and delivery of sustainable growth across all service lines.

2. Business Unit Governance

Provide direct leadership, performance management, and strategic direction to the heads of all 8 business units. Establish clear accountability for growth, margin, delivery quality, customer satisfaction, utilization, and operational efficiency.

3. Service Delivery Excellence

Oversee service delivery functions across all towers to ensure high-quality execution, SLA compliance, customer satisfaction, retention, and service profitability. Build scalable service delivery frameworks, review operating models, and drive continuous improvement.

4. Cross-Functional Leadership

Drive alignment across business and enabling verticals including:

Governance, Risk & Compliance (GRC)
Human Resources
Accounts & Finance
Operations Excellence / PMO
Customer Success / Delivery Assurance

Ensure these functions effectively support business expansion, service quality, risk mitigation, and workforce productivity.

5. Financial Discipline and Cash Flow Control

Partner closely with the CFO to maintain strict control over cash flow, working capital, cost governance, and operational spending. Ensure business units operate with strong commercial discipline, healthy margins, timely collections, and efficient resource planning.

6. Profitability and Performance Management

Own operational P&L discipline across towers by monitoring revenue realization, gross margins, delivery costs, bench management, utilization, and project profitability. Implement performance reviews and corrective actions to protect EBITDA and cash position.

7. Strategic Execution

Translate Teceze's growth vision into executable operational plans. Support expansion into new geographies, sectors, enterprise accounts, and government opportunities through scalable operating models and efficient execution.

8. Organizational Scaling

Build robust structures, processes, and leadership capabilities to support rapid global growth. Ensure all business units are equipped with the right operational controls, talent models, delivery processes, and reporting mechanisms.

9. Risk, Compliance, and Control Environment

Ensure operational adherence to internal controls, statutory requirements, audit expectations, information security standards, contractual obligations, and regulatory frameworks. Work with GRC and business leaders to minimize delivery, legal, financial, and reputational risks.

10. Process Improvement and Transformation

Drive transformation initiatives to improve efficiency, automation, standardization, cost optimization, and business agility. Identify opportunities to streamline operations and implement best practices across all towers.

11. Leadership and Culture

Develop a high-performance operating culture built on accountability, speed, ownership, quality, and customer centricity. Mentor senior leaders and foster strong collaboration between business units and corporate functions.

Key Deliverables

The COO will be expected to deliver:

Strong operational control across all 8 business units
High-performing and scalable service delivery organization
Improved profitability and margin protection across towers
Strict cash flow and working capital discipline in partnership with CFO
Strong governance and compliance across delivery and business operations
Improved customer satisfaction, retention, and delivery quality
Leadership alignment across business and support functions
Scalable systems, processes, and performance frameworks to support growth

Reporting Relationships

Direct reports may include:

Head – Global Procurement Services
Head – Digital Workplace Services
Head – Cloud & Infrastructure Services
Head – Cyber Security Services
Head – Field Services
Head – Global Staff Augmentation
Head – Software & Applications
Head – Government Business
Global Service Delivery / Tower Delivery Leaders
Functional Leaders across GRC / HR / Finance Operations, as applicable

Experience

18+ years of leadership experience, with significant exposure to IT services, managed services, global operations, and multi-business unit management
Proven success in leading large-scale service delivery and operational functions across diverse service lines
Strong experience managing senior business heads and cross-functional corporate teams
Demonstrated ability to scale organizations, improve operational efficiency, and drive profitability
Experience in financial governance, cost control, working capital management, and cash flow discipline
Exposure to global enterprise customers, government business, and complex service environments is highly preferred

#teceze #itservices

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