Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an individual to support the continuous monitoring and first-line operational delivery of Vodafone TV services across multiple platforms and vendors. The role is essential to maintaining service quality, performing initial troubleshooting, coordinating with senior technical teams, and ensuring swift incident communication and escalation. This position is suited for someone who thrives in real-time operations environments and is committed to maintaining seamless customer experiences.

What You Will Do

Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems.
Conduct first-level technical analysis to restore services during interruptions.
Escalate complex or unresolved incidents to second-line operations teams.
Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution.
Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination.
Participate in ongoing technical and professional development training sessions.
Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs.

Who You Are

Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture.
Comfortable working with multiple web-based applications and operational tools.
Strong communication and collaboration skills.
Proficient in English, both spoken and written.
University degree in Electronics, Telecommunications, Information Technology, or a related discipline.
Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance. provide 24*7 support.Troubleshooting.

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work with next-generation television technologies in a fast-paced operational environment.
Exposure to international teams and multi-vendor ecosystems.
Continuous professional development through structured training programmes.
Experience in real-time incident management and service restoration workflows.
A collaborative environment that promotes learning and skill enhancement.

What Skills You Will Learn

Advanced understanding of IPTV, OTT, and digital video ecosystems.
Hands-on experience with enterprise-level monitoring tools.
Cross-functional communication and incident coordination skills.
Analytical thinking in high-pressure operational scenarios.
Structured problem-solving and escalation management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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