Description

support project

Requirements

Job Title: Operations Lead – Telecom Migration Project

Role Overview

We are seeking an experienced Operations Lead with 12+ years to manage and drive end-to-end operations for large-scale telecom migration programs. The role requires strong coordination across multiple teams, proactive risk management, and governance to ensure seamless migration execution and delivery.

Job responsibilities

Key Responsibilities

Operations Management

Own and manage overall operational activities for telecom migration projects

Ensure smooth execution of migration plans across locations and domains

Drive operational excellence, process adherence, and continuous improvement

Migration & Conversion Coordination

Lead conversion planning, execution, and tracking across multiple workstreams

Coordinate with cross-functional teams for seamless migration activities

Ensure alignment between business, technical, and operational stakeholders

BAN Discussions & Domain Coordination

Lead and facilitate BAN (Billing Account Number) discussions and validations

Coordinate with domain teams to resolve dependencies and data-related issues

Ensure data integrity and readiness for migration

Deceleration & Planning

Develop deceleration strategies to manage risks and delays

Proactively identify bottlenecks and implement mitigation plans

Ensure timelines are met without compromising quality

Stakeholder Management

Engage with internal and external stakeholders including business, IT, vendors, and leadership

Provide regular updates, address concerns, and ensure alignment on deliverables

Act as a single point of contact for operational escalations

Governance & Reporting

Drive governance frameworks across the program

Prepare and present status reports, dashboards, and KPIs to leadership

Conduct SOS / PM meetings and track action items to closure

Risk Management

Identify, assess, and mitigate risks across migration lifecycle

Maintain risk registers and ensure timely escalation of critical issues

Implement contingency and rollback plans where required

Cross-Location Coordination

Manage operations across multiple geographies and teams

Ensure consistent communication, coordination, and execution standards

Handle offshore-onsite collaboration effectively

Required Skills & Experience

10+ years of experience in Telecom domain with strong exposure to migration/transformation projects

Proven experience in operations management and large-scale program coordination

Strong understanding of telecom systems, billing (BAN), and migration processes

Expertise in stakeholder management and cross-functional coordination

Experience in governance, reporting, and risk management frameworks

Excellent communication, leadership, and problem-solving skills

Preferred Qualifications

Experience working in multi-vendor and distributed team environments

Familiarity with Agile / Waterfall delivery models

PMP / Prince2 or similar certification is a plus

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.