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Job Description

Team Name: Brexit

Co-Ordinator

Shift –Mid Shift/Flexible

Grade - 8

Job Summary

The Co-Ordinator will be responsible for executing daily, weekly, and monthly tasks within agreed deadlines. This position requires a thorough understanding of billing processes and coordination with the offshore team to ensure timely completion of all tasks within the Pune team's scope. The role involves handling UK/IE inbound calls related to billing queries, addressing CEC/IOLB queries, providing customer care services, processing adjustments, validating entries in the system, and offering inputs to improve overall process deliverables. The Co-Ordinator must work collaboratively within the team, demonstrate strong communication skills, and maintain accuracy and efficiency in all responsibilities.

Key Accountabilities

Handle UK/IE inbound calls related to billing queries and provide exceptional customer care service.
Perform discount calculations and ensure accuracy in billing processes.
Utilize CEC Salesforce application for managing customer interactions and billing activities.
Conduct audits of billing and various reports to ensure compliance and accuracy.
Research customers shipping information to identify root causes of discrepancies.
Apply problem-solving and analytical skills to determine appropriate corrective actions.
Prepare detailed emails for documentation and communication purposes.
Use various software packages to process invoice adjustments accurately.
Proactively follow up with internal and external customers to prevent future discrepancies.
Process corrections timely and accurately using established methods.
Meet minimum acceptable requirements for both quantity and quality consistently.
Provide customer-specific information and support as needed.
Calculate and process large and complex adjustments with thorough reasoning and research.
Europe Billing experience preferred.

Skills Necessary

Excellent verbal and written communication skills for handling calls and drafting detailed emails.
Ability to manage inbound calls and provide high-quality customer care.
Analytical & Problem-solving skills.
Must possess advanced reasoning and research skills.
Decision making skills.
Excellent typing speed for data entry.
Must be customer focused.
Need to comprehend and cater to respective email requests accordingly.
Eye for detail and must meet stiff deadlines.
Self-driven.
Strong customer orientation to understand customer services issues.
Knowledge of MS Office.

Employee Type

Permanent

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