Customer Care Executive ( Domestic )

Key Responsibilities:

• Handle inbound customer calls for queries, complaints, or product/service support.
• Resolve issues efficiently and provide accurate information.
• Maintain customer satisfaction through effective communication and problem-solving.
• Record and update customer interactions in the CRM system.
• Escalate unresolved issues to appropriate internal teams.
• Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).

Required Skills:

• Good communication skills in English.
• Basic computer knowledge (typing, CRM usage, data entry).
• Polite, patient, and customer-oriented approach.
• Ability to work in a fast-paced environment.

Qualifications:

• Minimum HSC (12th pass); graduates preferred.
• Prior experience in a call center is an advantage but not mandatory.