Key Responsibilities:

Operations & Reporting:

Conduct daily site rounds and share observations with clients and Operations team with action plans.
Prepare and submit site reports including Daily Management Reports (DMR), Monthly Management Reports (MMR), and attendance/cost sheets to clients and operations teams on scheduled timelines.
Upload approved cost sheets, invoices, and compliance documentation on portals like Overview, Evolution, KADence, CMO.
Ensure accurate data entry, billing information, and timely submission to finance teams.
Track and report on SLAs, KPIs, and site performance metrics.

Staff Management:

Raise Workday requisitions for resignations and ensure smooth recruitment, handover, and onboarding processes.
Approve daily attendance for site staff and subordinates.
Manage contract renewals, salary approvals, and staffing levels.
Train and guide site personnel to handle operational challenges efficiently.

Vendor & Contract Management:

Follow up with vendors for e-invoices, approvals, and payments.
Maintain vendor databases, track performance, and ensure compliance with agreements.
Approve invoices, track payments, and ensure timely submissions.

Safety, Emergency & Compliance:

Conduct fire mock drills and ensure fire & safety equipment readiness.
Form and maintain Emergency Response Team (ERT) and display daily updates.
Implement all SOPs, manuals, and safety plans, ensuring compliance with health, life safety, and statutory regulations.
Conduct audits and review reports with clients and SMEs.

Technology & Systems Management:

Implement and maintain technology platforms for facility management (Overview, Evolution, KADence, Compliance Portal, CMO).
Maintain site master trackers, PPM planners, and ensure smooth execution of preventive maintenance schedules.

Client & Community Engagement:

Conduct performance evaluations, QBRs, ABRs, and review meetings with clients.
Manage complaints diplomatically and follow up on resolutions.
Facilitate events, ESG, CSR activities, and maintain strong resident/community relationships.
Ensure smooth revenue generation initiatives at the site.

Property Manager

Advisor / Senior Advisor