Key Responsibilities

Data Collection & Analysis

Collect, clean, organize, and analyze large datasets from multiple internal and external sources
Identify trends, patterns, correlations, and business opportunities through exploratory data analysis
Perform statistical analysis, predictive modeling, and data interpretation to support decision-making
Develop and maintain databases, spreadsheets, and data systems ensuring accuracy and consistency
Apply advanced analytical techniques to solve complex business problems

Data Visualization & Reporting

Design and develop dashboards, reports, and visualizations using Power BI and Tableau
Create executive-level presentations and summaries translating data into actionable insights
Build automated reporting systems for real-time business performance tracking
Ensure visualizations are clear, intuitive, and tailored to stakeholder understanding

Business Intelligence & Insights

Develop KPI dashboards to monitor business performance and operational efficiency
Identify improvement opportunities and support business optimization initiatives
Assist in forecasting, budgeting, and strategic planning through data modeling
Monitor trends and provide proactive insights for business growth

Stakeholder Management & Collaboration

Present findings and insights to leadership, business units, and cross-functional teams
Translate business requirements into analytical solutions and frameworks
Collaborate with stakeholders to define metrics, benchmarks, and performance indicators
Facilitate data-driven discussions and provide analytical consultation

Tools, Programming & Technologies

Use Power BI, Tableau, Excel, SQL, Python (Pandas, NumPy), and R for data analysis and reporting
Write complex SQL queries including joins, CTEs, and window functions
Develop Python/R scripts for data manipulation, statistical analysis, and automation
Build advanced Excel models using pivot tables, Power Query, and advanced formulas
Work with databases such as MySQL, PostgreSQL, and MongoDB

Data Quality & Governance

Ensure data accuracy, consistency, and integrity through validation and quality checks
Perform data cleaning, transformation, and standardization
Document data sources, methodologies, and analytical processes
Maintain data governance standards including version control and documentation
Conduct regular audits of datasets and reports

Application Support Analyst - Ticketing System

IT Service Desk Executive / analyst