Key Responsibilities

Transport Operations Management

Oversee end-to-end employee transportation operations ensuring seamless 24/7 service delivery
Manage centralized command operations and ensure efficient coordination of transport services
Implement and update transport policies aligned with organizational and regulatory standards
Ensure smooth execution of daily commute operations across multiple locations

Team Leadership & Workforce Management

Manage team schedules, shift planning, and daily activity coordination
Conduct regular performance reviews, one-on-one meetings, and coaching sessions
Build a high-performing team focused on service excellence and operational efficiency

Vendor Management & Compliance

Coordinate with transport vendors for vehicle and driver onboarding and inductions
Ensure 100% compliance with safety standards, regulatory requirements, and organizational policies
Conduct monthly vendor performance reviews and maintain vendor scorecards
Manage vendor relationships and ensure adherence to SLAs and contractual obligations

Safety & Risk Management

Ensure strict adherence to employee safety protocols, especially for women employees during odd hours
Monitor and report transport-related incidents and implement preventive safety measures
Ensure compliance with RTA regulations and safety guidelines
Support implementation of business continuity and emergency response plans

Data Analysis & Reporting

Monitor and analyze transport data using systems such as MoveInSync
Prepare monthly operational reports and maintain accurate data records and backups
Identify trends, inefficiencies, and opportunities for process improvements
Support decision-making through data-driven insights

Process Improvement & Optimization

Identify and implement process improvements to enhance transport efficiency and service quality
Optimize route planning, fleet utilization, and cost management strategies
Drive continuous improvement initiatives across transport operations

Stakeholder & Client Management

Collaborate with internal stakeholders to ensure high levels of employee satisfaction
Act as a point of contact for transport-related queries and escalations
Ensure service delivery meets business expectations and organizational standards

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