Strategizing, implementing and maintaining program initiatives and action plans.
Maintain, monitor and report on the program KPIs including project execution status, financial and operational metrics like ROI, resource management, productivity, client feedback etc.
Create BI dashboards (for e.g., on Smartsheet/PowerBI/Tableau) to facilitate visual program monitoring and reporting.
Perform routine program validation to ensure projects are on track.
Maintain periodic governance cadence with CRISIL and S&P Ratings stakeholders to report on program performance, overall program and individual project level health, issues and dependencies.
Produce presentation material, meeting minutes and action item follow-ups.
Ensure documentation of processes, SOPs, controls for program operations
Evolve best practices for program success for e.g., assessment protocols for evaluation and improvement.
Remain agile to lead ad-hoc responsibility areas.

Individual project level

Work closely with internal and external stakeholders, cross functional teams, project execution teams at pre and post-mandate stages to drive timelines and actionable at individual project level.
Sharing meeting minutes to capture timelines, actionable, and ensure alignment of project plans with client expectations and organizational objectives.
Recommend improvements to execution teams on how their project plans can be further enhanced/streamlined to ensure successful execution.
Identify and monitor execution risks across projects, collaborate with execution teams to ensure mitigation, and provide regular reports.
Collaborate independently with execution leads on information required to govern project performance, for governance updates as required.
Work with project execution teams to ensure maintenance and timely capture of data points required for program governance.

Essential Qualification

Experience

5+ years practical experience in supporting end-to-end program/ project management and governance work for big-ticket/company-wide projects, including strategic initiatives.
Hands-on experience in collaborating independently across functions/teams to execute project objectives within the committed timeline.
Experienced in identifying and executing process improvement opportunities that facilitate efficient/effective execution of projects.
Independent creation of PPT slides and visual dashboards for project reporting.

Skills

Strong verbal and written communication
Exceptional skills in time management, facilitation and organization
Experience in managing multiple stakeholders
Strong client focus to adapt to changing customer needs
Adept at developing partnerships
High proactivity, agility, accountability, and independence
Strong excel skills; knowledge of BI tools (Power BI/Tableau) will be added advantage
Good powerpoint presentation skills

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Technical/ Functional - Dynamics 365 (CRM) - Big4