Description

GlobalLogic is looking for a dynamic and proactive Associate/Team Lead to manage and guide a team towards achieving operational excellence, meeting SLAs, and ensuring high-quality delivery. The ideal candidate is an excellent communicator, experienced in people and process management, and capable of handling client interactions, performance management, and process improvements while fostering a positive team environment.

Requirements

Minimum 5 – 8 years of overall work experience, with at least 2 – 3 years in team leadership or operations management.
Proven experience in handling operations, client communication, and performance management in GIS/ Mapping domain.
Strong people management and mentoring skills.
Excellent communication and interpersonal abilities.
Ability to manage SLA, quality, productivity, TAT, and reporting metrics.
Demonstrated proactive decision-making and problem-solving skills.
Capable of handling escalations and sensitive situations effectively.
Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo).
Must be willing to work from office and in rotational shifts (5 Working Days and 2 Week Offs).
Must be ready to join immediately.

Job responsibilities

Lead a team of 60+ members (or 20+ for Associate Lead), ensuring productivity, engagement, and adherence to processes.
Conduct 1:1s, performance reviews, and quarterly appraisals, while mentoring, coaching, and providing constructive feedback.
Handle sensitive situations professionally, make informed decisions, and promote a positive, collaborative work culture.
Ensure SLA compliance across quality, productivity, TAT, shrinkage, attrition, and timely deliverables.
Monitor daily tasks, prioritize work, assign responsibilities, resolve operational challenges, and maintain process reports.
Communicate effectively with clients, conduct team briefings, and act as an escalation point for issues.
Oversee project documentation, track performance metrics, and drive initiatives to improve efficiency and accuracy.
Exhibit strong interpersonal skills, lead under pressure, and foster continuous learning and knowledge sharing.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

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