Drive efficiency in operations through process optimization, workflow simplification, and standardization.

Establish and maintain standard operating procedures (SOPs) for business operations processes.

Manage business process transitions and identify opportunities for continuous improvement.

Ensure all internal and external audit requirements are properly documented and compliance risks are addressed.

Monitor and ensure timely delivery of operational outputs with high quality and customer satisfaction.

Manage resource allocation, capacity planning, and utilization across regional and global teams.

Assign appropriate skill sets to tasks to ensure optimal performance and productivity.

Collaborate with regional and global stakeholders to ensure smooth execution of assigned processes.

Track and manage operational performance against defined KPIs and business objectives.

Drive accountability within the team for meeting commitments, deadlines, and quality standards.

Lead team performance management, coaching, and capability development initiatives.

Develop individual growth plans to address skill gaps and improve team competency.

Promote knowledge sharing, best practices, and cross-functional collaboration.

Lead and mentor internal teams and third-party resources to align with organizational standards.

Ensure compliance with Quality Management System (QMS) processes and company standards.

Engage with stakeholders to improve customer experience and operational effectiveness.

Team Lead - LCS Contracts Delivery