Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

What's the opportunity

The Process Excellence team requires a Director, ARIS Tooling Lead to own the strategic direction, governance, and enterprise application of the Bank's ARIS process management platform.
This role is accountable for ensuring ARIS is a stable, compliant, and high value enterprise capability, supporting effective process ownership, insight generation, and continuous improvement across the Bank. The role balances strategic evolution of the tool (including enablement of AI capabilities) with strong risk, control, and vendor management, ensuring minimal disruption to business users.
The ARIS Tooling Lead acts as the lead for how ARIS is governed, enhanced, and experienced across the organisation.

What will you do

The role holder will partner with Process Excellence team, Global Process Owners, Technology, and external vendor to define, operate, and evolve the ARIS platform in line with business priorities. The role will ensure the platform is well managed in BAU while continuously improving user experience, adoption, and insight generation.

Key Responsibilities

Strategy

Define and own the ARIS tooling strategy and roadmap, aligned to the Process Universe and Process Excellence objectives
Identify, prioritise, and deliver tool enhancements, including AI‑enabled capabilities, dashboards, and analytics
Translate business needs into practical tooling solutions, balancing ambition with operational and risk constraints

Business

Act as enterprise owner of the ARIS platform, covering strategy, governance, usage standards, and value realisation
Drive increased active usage and adoption across businesses and functions
Partner with Process Universe roles, and communities of practice to embed ARIS into BAU ways of working
Ensure ARIS supports effective process discovery, ownership, and improvement
Ensure stable day to day operation of ARIS with no material incidents
Lead vendor engagement and release management, ensuring timely implementation compliance with Group standards minimal disruption to users
Oversee testing, change communication, and post release validation

People & Talent

Develop and implement training, onboarding, and awareness programmes for different ARIS user groups
Build capability across the organisation by simplifying and clearly explaining technical tooling concepts
Champion a culture of process excellence, continuous improvement, and disciplined tool usage

Risk Management

Identify, assess, monitor, and manage risks related to tooling stability, data quality, compliance, and vendor dependency
Ensure appropriate controls, monitoring, and escalation processes are in place

Governance

Establish and maintain clear governance, standards, and controls for ARIS usage and change
Ensure transparency through tracking, reporting, and stakeholder communications
Maintain documentation and audit‑ready artefacts for tooling governance

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Take personal responsibility for ensuring ARIS tooling complies with all applicable laws, regulations, and Group standards
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

Group Transformation Office
Process Excellence Team
Global Process Owners, Process element Owners and Domain Owners
Process Universe Champions
Technology and Data teams
Resilience, Risk and Compliance
External vendors - ARIS

Qualifications

Expert level experience with ARIS in an enterprise or regulated environment
Proven experience owning or running a core business tooling platform end to end
Strong understanding of process management frameworks, governance, and taxonomy
Demonstrated ability to communicate complex technical concepts to non technical stakeholders
Experience working across global, multi stakeholder environments
Strategic mindset with strong execution discipline
Excellent written, verbal, and presentation communication skills
Strong stakeholder management and influencing capability
Detail‑oriented with a well‑developed risk and control mindset
Confident, pragmatic, and resilient in managing ambiguity and change

Skills And Experience

Process Tooling / ARIS expertise
Tool governance & operating models
Vendor & release management
Communications
Process Excellence & enablement

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.