Hardware Troubleshooting, Manage and monitor Windows Linux servers, Manage endpoint security tools Antivirus EDR XDR, Active Directory Group Policy, Basic Linux administration, L1 L2 support for desktops laptops printers scanners and peripherals, Networking fundamentals TCP IP DNS DHCP, Backup and recovery concepts, Basic network troubleshooting LAN WAN Wi-Fi VPN, Ticketing tools Jira ServiceNow Freshservice, Monitoring tools Zabbix Prometheus CloudWatch, Cloud services AWS Azure Google Workspace M365, User account management AD LDAP local users, File servers permissions and shared resources

Linux Redhat, Cisco Ccna, AWS, Maintaining zebra thermal printers, Troubleshooting thin clients, Microsoft hardware installation, Troubleshooting integrated and interdependent computer systems, Linux Operating Systems