Associate IT Support

Role Overview

The Desktop & System Administrator is responsible for maintaining, supporting, and securing end-user systems and IT infrastructure. This role ensures smooth day-to-day IT operations, system availability, user support, and compliance with security policies.

Key Responsibilities

Desktop & End-User Support

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals
• Install, configure, and troubleshoot Windows/macOS systems
• Manage OS upgrades, patches, and software installations
• Resolve hardware, software, and network-related issues
• Support users via tickets, email, phone, or remote tools
• Maintain IT asset inventory and documentation

System Administration

• Manage and monitor Windows/Linux servers
• Handle user account management (AD, LDAP, local users)
• Configure and maintain Active Directory, Group Policies
• Manage file servers, permissions, and shared resources
• Monitor system performance, uptime, and logs
• Perform system backups and restoration

Network & Security

• Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN)
• Manage endpoint security tools (Antivirus, EDR/XDR)
• Apply security patches and updates
• Enforce IT security policies and access controls
• Assist in incident response and audits (ISO/IT compliance)

Cloud & Tools (Good to Have)

• Support cloud services (AWS, Azure, Google Workspace, M365)
• Manage email systems, DNS, and SSL certificates
• Work with ticketing tools (Jira, ServiceNow, Freshservice, etc.)
• Support monitoring tools (Zabbix, Prometheus, CloudWatch)

Required Skills & Qualifications

Technical Skills

• Strong knowledge of Windows OS (10/11, Server 2016+)
• Basic Linux administration
• Active Directory & Group Policy
• Hardware troubleshooting
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Backup and recovery concepts

Soft Skills

• Strong communication and user-handling skills
• Problem-solving mindset
• Ability to work independently and under pressure
• Good documentation and reporting skills

Preferred Qualifications

• IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+)
• Experience with ISO 27001 / security compliance
• Experience in managing 100+ users environment

Working Conditions

• May require on-call or weekend support
• On-site system troubleshooting as required