Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking an experienced and dynamic Banquet Manager to join our hospitality team in Udaipur, India. In this pivotal leadership role, you will oversee all banquet operations and ensure that every event is executed with excellence, creativity, and meticulous attention to detail. You will provide vision and strategic direction to your team, fostering an engaged and motivated workforce while delivering exceptional service that exceeds guest expectations. Your expertise in event coordination, team leadership, and operational management will be instrumental in creating memorable experiences for our clients and their guests.

Direct and manage all banquet department activities, ensuring adherence to service standards, safety protocols, and sanitation policies at all times
Plan, coordinate, and oversee all aspects of banquet events, including setup, service delivery, breakdown, and post-event evaluation
Provide professional, friendly, and engaging service while maintaining a first-class visual impact through attention to ambiance, décor, and overall event presentation
Lead, mentor, and develop the banquet team through recruitment, training, and performance management; foster a collaborative and supportive work environment
Manage banquet budgets responsibly, monitor expenses, and ensure accurate financial reporting and billing for each event
Respond promptly and professionally to guest concerns and special requests, demonstrating empathy and problem-solving skills
Oversee the maintenance, cleanliness, and repair of all banquet facilities and equipment; report deficiencies and coordinate necessary improvements
Coordinate with other departments including culinary, housekeeping, and front office to ensure seamless event execution
Develop and implement innovative event solutions and customized packages that align with client needs and organizational goals
Maintain detailed records of events, guest preferences, and feedback to continuously improve service quality
Ensure compliance with all health, safety, and sanitation regulations; conduct regular training and audits
Build and maintain strong vendor relationships for catering supplies, décor, and event services
Analyze event performance metrics and provide recommendations for operational efficiency and revenue optimization

Qualifications

**Required Qualifications:**

Minimum 2 years of leadership experience in food and beverage operations
Minimum 1 year of direct banquet management or catering experience in a hotel or hospitality setting
Proven ability to manage multiple events simultaneously while maintaining attention to detail and quality standards
Strong organizational and time management skills with the ability to prioritize effectively
Excellent verbal and written communication skills in English; multilingual abilities are a plus
Demonstrated interpersonal and problem-solving abilities with a customer-focused mindset
Ability to remain calm, courteous, and professional under pressure
Strong knowledge of Microsoft Office Suite (Word, Excel) and proficiency with Property Management Systems (PMS)
Ability to maintain confidentiality and handle sensitive information with discretion
Valid driver's license and willingness to travel as needed
Alcohol service certification or Pro Serve certification (or equivalent)

Preferred Qualifications

Bachelor's degree in Hospitality Management, Hotel Administration, or a related discipline
Train the Trainer certification or experience in staff development and training
Interaction Management or conflict resolution certification
Experience with Sales and Catering software systems
Knowledge of event planning tools and technologies
Experience managing high-volume events or large-scale functions
Familiarity with multicultural event planning and diverse clientele preferences
Budget forecasting and financial analysis experience
Vendor negotiation and contract management experience

Additional Information

An opportunity to be with world's preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor.

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