Job Summary

T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over 50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR's) manage $500-600m each year & another $500m for next 1.5 years of Fit for Growth (FFG) investments. In all, 80% of investment costs land in T&O for delivery and this presents a significant challenge in delays and inefficiencies due to redundant or manual processes.

As a Director, T&O Delivery Process Optimization, this role will perform process and persona mapping and optimize project delivery processes. In partnership with the T&O Program and Change Management team, this incumbent will lead initiatives to streamline workflows, reduce inefficiencies, and improve overall delivery performance. Leveraging Lean Six Sigma expertise, the role applies data-driven methodologies to identify process bottlenecks, standardize best practices, and ensure measurable improvements in project outcomes.

The incumbent is expected to lead complex process optimization initiatives, designing innovative solutions, facilitating rapid adoption of best practices, and embedding a culture of continuous improvement. By applying Six Sigma principles, the role quantifies improvements, reduces variability, and creates scalable processes that enhance program delivery quality and predictability.

Success in this role requires a strong command of governance & risk frameworks, control environments, and risk awareness—combined with the ability to synthesize business, financial, regulatory, technical, and strategic inputs into actionable insights. The ideal candidate will possess strong awareness of the Bank's technology landscape, business continuity options, integration services experience, interpersonal skills, and leadership behaviours necessary to embed new ways of working and elevate delivery discipline across the organisation.

Operating across the full T&O footprint, this role is essential to safeguarding the health of the Bank's regulatory, strategic, and transformation programs, while enabling confident, data-driven decision-making at the highest levels of the organisation.

Key Responsibilities

Strategy

Support the definition and execution of the process optimization strategy in alignment with T&O program and project delivery objectives.
Drive continuous improvement initiatives by applying Lean Six Sigma methodologies to enhance efficiency, quality, and consistency of delivery processes.
Establish and maintain a framework of best practices, metrics, and governance to ensure process improvements are measurable, scalable, and sustainable.
Ensure T&O compliance to overarching Enterprise Change Management and other governance processes as appropriate.
Foster a culture of collaboration and innovation among cross-functional teams to drive continuous improvement and achieve strategic goals.

Business

Develop and enforce a standardized framework to ensure consistency, efficiency, and compliance across program and project delivery processes.
Manage and escalate critical process issues, risks, and dependencies to senior stakeholders with timely recommendations for resolution.
Maintain continuous oversight of delivery performance metrics, ensuring visibility of progress, bottlenecks, and improvement opportunities.
Identify and implement operational enhancements that streamline workflows, reduce redundancies, and improve overall productivity.
Drive continuous process improvement initiatives by leveraging Lean Six Sigma methodologies to deliver measurable business outcomes.
Partner with business and technology stakeholders to align process optimization initiatives with organizational priorities and strategic objectives
Analyse root causes of conflicts and recommend enhancements in processes, governance, and communication channels.

Processes

Design, document, and standardize core processes to ensure clarity, efficiency, and scalability across T&O portfolios.
Monitor and analyse process performance data to identify gaps, inefficiencies, and areas for optimization
Implement process controls and governance mechanisms to ensure compliance, quality, and sustainability of improvements.
Continuously refine and optimize processes using Lean Six Sigma tools and methodologies to achieve measurable outcomes.
Support the identification, automation, and continuous enhancement of T&O tools and processes.

People & Talent

Demonstrate qualities of a good team player, build strong relationships with all stakeholders and encourage collaboration.
Lead through example and apply the appropriate culture, values and behaviours of the Bank.
Set appropriate tone and expectations from the team and stakeholders.
Contribute through behaviours and initiatives to employ, engage and retain high quality people.

Risk Management

Proactively seek assurance that delivery teams adhere to agreed change processes and standards.
Identify, communicate, and monitor T&O delivery risks and issues throughout business case and program lifecycles.
Maintain comprehensive understanding of the risk and control environment within the teams.
Ensure support procedures comply with Group Security and Audit policies.

Governance

Lead and represent T&O in key governance forums including Program/Portfolio Steering Committees, Quarterly Performance Reviews (QPRs), and Monthly Performance Reviews (MPRs).
Collaborate with 2nd and 3rd line governance and audit functions, providing engagement and responses to internal and external regulatory requests for information (RFIs).

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead the T&O Delivery and Program teams to achieve the outcomes set out in the Bank's Conduct Principles

Key stakeholders

T&O Delivery, Portfolio, Program, Finance, Release and Change Teams
T&O Management Teams, Product Owners, and Business Heads
Transformation Leads across business units and functions
Serve as a strategic advisor to senior leadership across T&O and Business Units

Other Responsibilities

Embed Here for good and Group's brand and values in T&O Delivery; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

Education: Graduate, Degree or Post Diploma
Certifications: PMP and Other Project/Program Management Certifications

Skills

Skills and Experience

Project Portfolio Management process expertise, Data / AI best practices in PPM, Clarity / BART - PPM tools and automation
Change Control
Portfolio Management
Change Management
Financials Management
Performance Management
Consulting
Regulatory Engagements
Risk Management
Institutionalize catalogue of delivery services across Technology domains by operating centralized suite for shared functions.
Maintain delivery model, playbook and competency frameworks. Process optimization and application using six sigma principles
Develop the practices and capabilities of the program management ways of working - design and delivery oversight
Project resourcing models, hiring , ramp down process,capability upliftment, cross-portfolio dependencies resulting in improved forecasting and optimal use of investments
Optimize guidance and recommendations on project change delivery standards, identify issues and track remediation .
Collaborate with programme and project managers to develop governance structures such as steering committees, working groups, design forums with clear terms of reference, aligned to organisational governance
Design and implement a regular reporting mechanism for projects and the programme, delivering information as relevant for Management governance forums.
Analyse anomalies in project reporting and plan areas for improvement
Guides and assists PMs and PgMs in application of planning standards and guidelines, such as baselining, tolerances, milestone levels, planning stage checklist, plan approval arrangements.
Maintain effective relationships with key stakeholders, programme and project managers, and accountable executives

ario analysis, Project Portfolio

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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