mobile device support , Servicenow, Outlook, Lync, Itil, Ms Office, Vpn, AD, EUC tools, Tablets, Windows 7 OS, Remote support tools, MAC devices

it security best practices , Firewall Configuration, Printer Support, Patch Panels, networking fundamentals, Windows operating systems, server rack installation and management, network switches, wireless access point installation and configuration, desktop computers and computer hardware

Printers, Basic Networking Knowledge, Mobile Devices, Switches, Windows, Linux, Hardware Asset Management, Macos, Access Points, Lan, Routers, Wi-Fi, Inventory Control, office IT infrastructure

Patch Management, Dns, Tcp Ip, Antivirus, Microsoft Intune, DHCP, Microsoft 365, Vpn, Data Protection, Lan, IT security fundamentals, Microsoft Entra ID, Wi-Fi, Active Directory, Microsoft Windows 10, Phishing awareness, Endpoint protection, Networking fundamentals, Device security

Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10

Windows OS, Microsoft Office Suite, network basics

Network Devices, Wan, Microsoft Intune, Lan, Routers, Vpn, Switches, Firewalls, macOS operating systems, network printer setup, Windows Autopilot, Wi-Fi, Active Directory, ITSM tools, Microsoft 365 applications, IP address configuration