Desktop Support Engineer
Artech Infosystems Private Limited- Posted 9 hours ago
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Job Description
Required Skills:
✅ Desktop & Laptop Troubleshooting
✅ Windows 10/11 Administration
✅ Hardware & Software Installation/Configuration
✅ Active Directory User Management
✅ Outlook & Office 365 Support
✅ Printer, Network & VPN Troubleshooting
✅ Incident Ticket Management
✅ Remote User Support
✅ Basic Networking Knowledge (LAN/WAN, TCP/IP)
Responsibilities:
- Provide L1/L2 technical support to end users.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Manage user accounts and system access.
- Ensure timely closure of support tickets as per SLA.
- Coordinate with internal teams for issue resolution.
More Info
Key Skills
Active Directory User Management
Windows 10/11 Administration
Incident Ticket Management
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
