Role Overview

We're looking for a hands-on and detail-oriented HR Operations Manager / Sr. Manager to lead core HR processes, ensure compliance, and enhance employee experience through strong systems and process improvements. Ideal for someone who enjoys solving HR challenges in a fast-paced setup.

1. HR Operations & Process Excellence

Oversee the end-to-end employee life cycle, including onboarding, internal transfers, exits, and offboarding along.
Standardize, document, and continuously improve Standard Operating Procedures (SOPs) to ensure smooth, efficient, and compliant operations.
Monitor and achieve agreed TATs and SLAs while enhancing employee satisfaction.
Continuously evaluate HR processes to improve efficiency, accuracy, and the overall employee experience.

2. Payroll, Compensation & Benefits

Lead accurate and timely payroll processing in coordination with Finance and payroll vendors.
Ensure correct disbursement of salaries, reimbursements, variable pay, and full-and-final settlements.
Manage benefits administration including Mediclaim, Gratuity, Flexi-Benefits, and wellness programs; coordinate with brokers for renewals and claims.
Support internal and external payroll audits and prepare compliance reports as required.

3. HRMS, Technology & Automation

Lead the implementation, optimization, and ongoing improvement of HR technology platforms
Automate workflows, digitize employee records, and enhance self-service capabilities.
Develop and maintain HR analytics dashboards and reports to monitor key people metrics.
Utilize data-driven insights to identify trends, address challenges, and recommend process and policy improvements.

4. Statutory Compliance & Risk Management

Ensure 100% compliance with labor laws and statutory requirements, including PF, ESI, PT, LWF, Shops & Establishments, etc.
Conduct periodic audits to identify and close compliance gaps.
Stay updated on changes in legislation and proactively adjust policies and processes.
Identify HR-related risks early and develop mitigation strategies.

5. HR Policies & Governance

Develop, implement, and maintain HR policies and guidelines that comply with applicable laws and reflect organizational values.
Ensure consistent and transparent communication of HR policies across the organization.
Review and update policies regularly to align with best practices, industry benchmarks, and legal requirements.
Partner with leaders to ensure policies are applied fairly and consistently.

6. Employee Relations & Engagement

Serve as a point of escalation for complex employee relations matters, providing guidance and resolving conflicts effectively.
Collaborate with the HR team and managers to address employee concerns, performance issues, and disciplinary actions.
Promote a positive work culture and employee engagement through effective communication and initiatives.

8. Team Leadership

Lead, mentor, and develop the HR team to deliver high-quality, consistent HR services.
Set clear expectations, allocate responsibilities, and monitor outcomes to achieve functional and organizational objectives.
Foster a collaborative, inclusive, and growth-oriented environment for HR team members.

9. HR Data, Analytics & Insights

Oversee the accurate collection, analysis, and reporting of HR metrics such as attrition, headcount, payroll costs, and engagement scores.
Present insights and recommendations to leadership for informed decision-making.

Build predictive capabilities in HR data to anticipate trends and proactively address workforce challenges.

Requirements

· MBA / PGDM in HR

· 7–12 years of HR operations experience (2+ in a managerial role)

· Strong knowledge of payroll, compliance, labor laws

· Hands-on with HRMS and Excel (pivots, dashboards, etc.)

Good to Have

· Experience in retail, pharma, or multi-location companies

· Built HR processes from scratch

· Strong in vendor and stakeholder management

OKRs You'll Drive at ZenoHealth

· Zero HR & statutory audit non-compliance

· Continuous improvement in HR operations & systems

· Maintain attrition within targets

· Improve employee engagement

· Make Zeno the best place to work

HR Operations Manager / Senior Manager