Role Overview
We're looking for a hands-on and detail-oriented HR Operations Manager / Sr. Manager to lead core HR processes, ensure compliance, and enhance employee experience through strong systems and process improvements. Ideal for someone who enjoys solving HR challenges in a fast-paced setup.
1. HR Operations & Process Excellence
- Oversee the end-to-end employee life cycle, including onboarding, internal transfers, exits, and offboarding along.
- Standardize, document, and continuously improve Standard Operating Procedures (SOPs) to ensure smooth, efficient, and compliant operations.
- Monitor and achieve agreed TATs and SLAs while enhancing employee satisfaction.
- Continuously evaluate HR processes to improve efficiency, accuracy, and the overall employee experience.
2. Payroll, Compensation & Benefits
- Lead accurate and timely payroll processing in coordination with Finance and payroll vendors.
- Ensure correct disbursement of salaries, reimbursements, variable pay, and full-and-final settlements.
- Manage benefits administration including Mediclaim, Gratuity, Flexi-Benefits, and wellness programs; coordinate with brokers for renewals and claims.
- Support internal and external payroll audits and prepare compliance reports as required.
3. HRMS, Technology & Automation
- Lead the implementation, optimization, and ongoing improvement of HR technology platforms
- Automate workflows, digitize employee records, and enhance self-service capabilities.
- Develop and maintain HR analytics dashboards and reports to monitor key people metrics.
- Utilize data-driven insights to identify trends, address challenges, and recommend process and policy improvements.
4. Statutory Compliance & Risk Management
- Ensure 100% compliance with labor laws and statutory requirements, including PF, ESI, PT, LWF, Shops & Establishments, etc.
- Conduct periodic audits to identify and close compliance gaps.
- Stay updated on changes in legislation and proactively adjust policies and processes.
- Identify HR-related risks early and develop mitigation strategies.
5. HR Policies & Governance
- Develop, implement, and maintain HR policies and guidelines that comply with applicable laws and reflect organizational values.
- Ensure consistent and transparent communication of HR policies across the organization.
- Review and update policies regularly to align with best practices, industry benchmarks, and legal requirements.
- Partner with leaders to ensure policies are applied fairly and consistently.
6. Employee Relations & Engagement
- Serve as a point of escalation for complex employee relations matters, providing guidance and resolving conflicts effectively.
- Collaborate with the HR team and managers to address employee concerns, performance issues, and disciplinary actions.
- Promote a positive work culture and employee engagement through effective communication and initiatives.
8. Team Leadership
- Lead, mentor, and develop the HR team to deliver high-quality, consistent HR services.
- Set clear expectations, allocate responsibilities, and monitor outcomes to achieve functional and organizational objectives.
- Foster a collaborative, inclusive, and growth-oriented environment for HR team members.
9. HR Data, Analytics & Insights
- Oversee the accurate collection, analysis, and reporting of HR metrics such as attrition, headcount, payroll costs, and engagement scores.
- Present insights and recommendations to leadership for informed decision-making.
Build predictive capabilities in HR data to anticipate trends and proactively address workforce challenges.
Requirements
MBA / PGDM in HR
712 years of HR operations experience (2+ in a managerial role)
Strong knowledge of payroll, compliance, labor laws
Hands-on with HRMS and Excel (pivots, dashboards, etc.)
Good to Have
Experience in retail, pharma, or multi-location companies
Built HR processes from scratch
Strong in vendor and stakeholder management
OKRs You'll Drive at ZenoHealth
Zero HR & statutory audit non-compliance
Continuous improvement in HR operations & systems
Maintain attrition within targets
Improve employee engagement
Make Zeno the best place to work
