Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing, AI training, and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

Program Coordinators are responsible for providing scoping documents and estimates, managing cycle setup and tester invitations, and monitoring testing activity and consumption to keep projects on track. Serving as the primary point of contact within the Operations Team, the Program Coordinator will deliver project updates, ensure tester clarity, and escalate concerns to Accessibility Operations leadership as needed.

Basic Terms:

Type: Full-time Employee
Office Address: 6th Floor, Phase 2, N-Heights, Plot No 38 Siddiq Nagar, Hitec City, Hyderabad
Annual Salary Range: 8 to 10 LPA

Responsibilities:

[Communication & Coordination]:

Communicate between testers, Accessibility SMEs and Ops Management
Communicate entitlement usage or overage concerns to Ops Management
Attend daily stand-ups for projects
Assist with resource identification and assignment
Communicates auditor / expert feedback to leadership
Escalate issues within the cycle as needed
Channel Management (Slack) - manage project channels creation and membership

[Data & Reporting]:

Checking the progress of the cycle and provide progress updates
Checking hours consumed during the audits / cycles (entitlement usage)
Update data points for project tracking and reporting (Monday.com)
Providing bug reporting and exporting bugs
Drives report formats and automation needs for audit report delivery
In-sprint and Bug Fix Verification report creation

[Scoping & Estimates]

Own the scoping to define the final in-scope areas for an audit
Provide the scoping estimate for auditor and expert hours
Checks for blockers to the scope prior to audits

[Test Cycle & Project Execution:]

Intake analysis
Set up cycles, Activate/lock cycles and Close Cycles
Verify entitlements available on a Purchase Order
Set up all expectations for the cycle
Assign and invite testers to the cycles
Create, set-up, update, and archive projects needed for test cycle creation

Qualifications:

2 years of experience in Project Coordination / Management;
Extensive experience with excel manipulating lots of data is a plus
Experience using Data Analytics to make business decisions
Bachelor's degree in Computer Science, Engineering, or equivalent professional experience
Self-starter, self-motivated, rolling up your sleeves with a focus on getting things done
Effectively multi task and manage concurrent activities
Attention to detail
Team mentality
Excellent written and verbal communication skills
Effective and creative problem-solving, risk management and escalation skills.

Preferred Skills And Experience

Experience in Digital Accessibility not required but a plus!
Strong understanding of software Development and QA testing processes

Why us

We work with some of the leading digital companies in the world, helping them to build amazing digital experiences for their customers. The work is exciting, innovative, and entrepreneurial. Our global community and tech platform enables us to provide innovative digital solutions that have a meaningful impact on our clients business.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this job, but believe you require a reasonable accommodation to do so, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

Program Coordinator (A11y)