Key Job Responsibilities

Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors, invoicing discrepancies, or system integration challenges.
Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues, identifying root causes, and developing effective solutions
Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners, functional experts, and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions, contributing to the organization's knowledge base for future reference and training purposes.
Progress Reporting: Prepare and deliver comprehensive reports to senior executives, highlighting the positive outcomes and impacts of implemented solutions and process enhancements

This role reports into Manager/ Senior Manager

Key Skills

Strong critical thinking and analytical abilities, with a problem-solving mindset
Excellent stakeholder management and communication skills, fostering effective relationships.
Proficiency in project management tools and techniques, with the ability to multitask and prioritize
Strong teamwork and collaboration skills, with the ability to work in a dynamic environment

Key Competency

Communicating for Impact

Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies

Collaboration

Change Agility

Adapts to changing business needs, conditions, and work responsibilities
Positively influences others to adapt when faced with changing business conditions
Drives change skillfully gains adoption from all stakeholders in a timely manner
Quickly recognizes situations or conditions where change is needed
Demonstrates resilience in times of change and uncertainty

Mastering Complexity

Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
Develops and systematically evaluates alternative courses of action
Identifies solutions and evaluates consequences and impact of alternatives

Basic Requirements

Adaptability to the ever changing business conditions