SL Resource Deployment Consultant

Overview

The Service Line (SL) Resource Deployment Consultant is a key member of the SL Resource Deployment team and wider UK&I Resource Deployment network. The role encompasses the following:

Ensure optimal SSL demand and supply management for resource deployment within a SL
Use knowledge of clients and their capability requirements combined with an understanding of skills and career aspirations of individuals to make resourcing decisions
Manage the bench/capacity and identify creative opportunities to optimise utilisation, CHPP, margin and revenue for the SSL/SL
Act as the first point of contact for resourcing conflicts and issues, escalating to the Resource Deployment Manager as per protocols
Reporting line to the Resource Deployment Manager

The role works as part of a wider SL Resource Deployment team and coordinates the resource management service of circa 100 to 300 client serving people within a SSL team. They will be seen as the first point of contact and go to person for all resource deployment matters for that SSL on a day to day basis.

The role supports the Resource Deployment Manager who has a dotted reporting line into the SSL Leadership on all their SSL resource deployment and performance matters.

Primary contacts will be SSL Engagement Managers and Partners on day to day resourcing. They will escalate any SSL issues and concerns to their Resource Deployment Manager but are expected to resolve issues themselves in the majority.

Responsibilities

Drive and manage resourcing performance

Analyses and takes actions on SSL resourcing performance to Resource Deployment Manager
Drives Retain v. Actual variance interventions as identified from CoE analytics
Weekly review of prior week performance using CoE analytics
Share SSL business performance and discuss trends, interventions and actions to improve results with your SL Resource Deployment Manager to inform Strategic Resource Lead and SL Leadership
Track productivity targets with SSL teams to drive performance
Champion Retain accuracy and delegation to GDS
Oversight of non-chargeable activity e.g. holiday approval
Action non-chargeable and authorised projects insights and highlighting areas of concern to SSL Leadership

Manage demand and supply

Ensure optimal demand and supply management for resource deployment within a SSL
Dealing with clashes
Manage shortages and complexities from demand requests
Source wider resourcing solutions to address fungible shortages and capacity
Manage day to day resourcing escalations and issues
Challenge the commercial drivers of the resourcing decisions
Understand the bench/capacity and align appropriate actions
Influencing offshoring resource solutions to engagement teams
Implement supply initiatives
Regular review of resource allocation
Ensuring client teams are backfilled when faced with a leaver or move
Regular stakeholder engagement
Understand skills landscape and escalate skill shortages/excess to Resource Deployment Manager
Inform Resource Deployment Manager of hot spots impacting short-term over or under supply of resources and execute actions to address within your area
Understanding SSL pipeline and reflecting probability
Work with Resource Deployment Manager/Lead on key accounts to understand future resourcing

Deliver Experience Management

Understand client handler skills and career aspirations
Maintain skills database
Applying a D&I lens on all resourcing decisions
Attending or receiving input of review panels and use to drive the right experiences for client facing team
Ensuring underperformers are given access to appropriate experiences
Ensuring new joiners are allocated onto chargeable work
Manage the rotation of resourcing e.g. SL rotation schemes
Provide a Resource Management induction to all technical new joiners

Create an Exceptional Team

Participate in Resource Management team meetings, LEAD requirements and training to develop the function
Participate in UK&I Resourcing team projects
Buddy for new joiners

Relationships

Work with SSL Engagement Managers and Partners on all resource deployment needs
Build relationships across SLs and regions to enable optimal resource allocation
Work with the Resource Deployment team to drive actions to improve the resource deployment and productivity of our client serving staff including leveraging our CoE and GDS Central Retain teams