Responsibilities:

Customer Service:

Respond to customer inquiries and provide excellent support via email and social media.
Process orders, manage order status, and handle customer requests for customizations & order tracking.
Prepare quotes for bulk and corporate orders.

Administration:

Marketing Support:

Assist with email marketing campaigns using Klaviyo.
Create engaging social media content.
Provide basic support for Shopify tasks, including product uploads and order amendments.
Content creation including creative writing skills
Social Media Knowledge. Bring fresh, innovative ideas to the table

Graphic Design:

Create basic to intermediate designs (including social media assets & website visuals) using Canva or similar tools.
Tackling Ad hoc graphic tasks with enthusiasm & precision

Qualifications:

Excellent written and verbal communication skills.
Strong customer service orientation and a friendly demeanor.
Resolve customer enquiries through sound problem solving, decision-making, and effective communication.
Basic to intermediate experience with Shopify, Canva, and Microsoft Office.
Intermediate experience with Microsoft Office (word, excel & outlook).
Intermediate graphic design skills.
Familiarity with email marketing tools (Klaviyo preferred).
Ability to work independently and efficiently.
Strong organizational and time management skills.
Exceptional attention to detail.

Relationship Officer

US Tax- Senior Associate