Job Summary

We are looking for a Technical Support Engineer to provide pre-sales and post-sales support for motion control products including servo drives, stepper drives, EtherCAT-based systems, and automation solutions from Rtelligent. The role involves customer interaction, troubleshooting, application guidance, and coordination with the sales and engineering teams.

Key Responsibilities

1. Technical Support & Troubleshooting

• Provide on-call, remote, and on-site support for Rtelligent products

• Diagnose and resolve issues related to:

• Servo drives & motors

• Stepper drives (pulse & EtherCAT based)

• Communication protocols (EtherCAT, Modbus, Pulse/Direction)

• Assist customers in installation, wiring, and commissioning

2. Application Engineering Support

• Understand customer machine requirements and suggest suitable solutions

• Help in selection of servo/stepper systems based on:

• Load calculation

• Speed & torque requirements

• Support integration with:

• PLCs

• HMIs

3. Pre-Sales Support

• Work closely with the sales team to:

• Provide technical proposals

• Participate in client discussions

• Demonstrate product capabilities

• Prepare basic technical documentation and solution notes

4. Training & Documentation

• Conduct product training sessions for customers and internal teams

• Create and maintain:

• User guides

• Troubleshooting manuals

• FAQs

5. Customer Relationship Management

• Maintain follow-up records of technical issues

• Ensure timely resolution and customer satisfaction

• Coordinate with OEM (Rtelligent) for complex technical cases

Key Skills Required

Technical Skills

• Strong knowledge of:

• Servo systems & stepper motors

• Motion control fundamentals

• Industrial automation systems

• Hands-on experience with:

• PLC programming (basic to intermediate)

• Communication protocols (EtherCAT preferred)

• Understanding of:

• Electrical panel wiring

• Industrial sensors & feedback systems (encoders)

Soft Skills

• Good communication and problem-solving skills

• Ability to handle customer pressure and deadlines

• Strong analytical and troubleshooting mindset

Experience

• 2–3 years (Freshers with strong fundamentals can also apply)

• Experience in automation / motion control industry preferred

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