Job Summary:

As an Application Support Engineer, you will act as software detectives, providing dynamic service to identify and solve issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.

Roles & Responsibilities:

Hyper-V Virtualization Management (2022/2019/2016/2012):

Design, implement, and manage Hyper-V environments, including deployment and maintenance of virtual machines, virtual switches, and failover clustering.
Optimize and troubleshoot Hyper-V clusters, ensuring high availability (HA), disaster recovery (DR), and scalability.
Perform regular updates, patching, and monitoring of Hyper-V hosts and clusters using Windows Admin Center or System Center Virtual Machine Manager (SCVMM).

Windows Server Management (2022/2019/2016/2012):

Administer and maintain Windows Server environments, ensuring high availability, security, and performance.
Configure and manage Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, DHCP, and File/Print Services.
Implement and maintain Microsoft Failover Clustering and Network Load Balancing (NLB) for high availability of critical services and applications.

SCCM (System Center Configuration Manager) & WSUS:

Manage SCCM for automated software deployments, patch management, OS imaging, and reporting.
Administer Windows Server Update Services (WSUS) for managing and automating patching of Windows servers and workstations.
Troubleshoot and optimize software distribution, update rollouts, and endpoint management through SCCM and WSUS.

Azure Windows Server Management:

Deploy, configure, and manage Windows Servers in Azure, including virtual machines, storage accounts, and networking.
Utilize Azure Automation, Azure Monitor, and Azure Security Center to monitor and manage Windows Server environments in the cloud.
Implement Azure Backup and Azure Site Recovery (ASR) for disaster recovery and business continuity in Azure.

Server Hardening and Vulnerability Remediation:

Implement server hardening best practices across Windows Server environments, including disabling unnecessary services, applying security baselines, and configuring firewall settings.
Conduct regular vulnerability assessments using tools like Qualys, Nessus, or Microsoft Defender for Endpoint to identify and remediate security vulnerabilities.
Collaborate with the security team to ensure compliance with corporate security policies and regulatory requirements, addressing identified vulnerabilities promptly.

Distributed File System (DFS) & File/Print Services:

Configure and manage DFS Namespaces (DFS-N) and DFS Replication (DFS-R) for high availability and efficient file sharing across multiple locations.
Maintain and optimize Print Servers, ensuring availability, performance, and compatibility with different network printers.

Radius/NPS (Network Policy Server):

Configure and maintain Radius/NPS for secure wireless access, VPN authentication, and centralized network policy management.
Troubleshoot and optimize Radius/NPS integrations with wireless controllers, VPN appliances, and other network components.

DHCP Services:

Manage and maintain DHCP services for dynamic IP address allocation, lease management, and IP scope configuration.
Troubleshoot IP conflicts and ensure efficient IP address distribution across the network.

Antivirus Solutions (Symantec/McAfee):

Deploy, manage, and update enterprise antivirus solutions such as Symantec Endpoint Protection and McAfee ePolicy Orchestrator (ePO).
Ensure that antivirus definitions are current, monitor for potential threats, and respond to security incidents.

Microsoft Failover Clustering & NLB:

Configure and manage Microsoft Failover Clusters to ensure high availability of critical services such as databases, file servers, and Hyper-V clusters.
Deploy and maintain Network Load Balancing (NLB) for web servers, applications, and other network services to ensure optimal load distribution and uptime.

FTP and SFTP:

Manage and maintain FTP and SFTP servers for secure file transfer within and outside the organization.
Implement encryption standards, manage user access, and troubleshoot connectivity issues for secure file sharing.

Security and Compliance:

Ensure compliance with corporate security standards and best practices, including regular patching, system hardening, and vulnerability assessments.
Implement Role-Based Access Control (RBAC) and security policies in alignment with organizational requirements.

Level 3 Escalation Support:

Provide Level 3 escalation support for complex infrastructure issues related to Hyper-V, Windows Servers, SCCM, DFS, NPS, DHCP, Antivirus Solutions, Clustering/NLB, server hardening, and vulnerability remediation.
Investigate and resolve critical incidents, ensuring minimal downtime and maximum performance.

Automation and Scripting:

Automate repetitive tasks using PowerShell, VBScript, or other scripting tools for efficient management of Windows and Azure infrastructure.
Create custom scripts to automate server provisioning, configuration, and maintenance tasks.

Documentation and Collaboration:

Maintain detailed documentation for configurations, processes, and procedures across all areas of responsibility.
Collaborate with network, security, and storage teams to deliver integrated solutions that meet business objectives.

Professional & Technical Skills:

Required Technical Skills:
Extensive experience managing Hyper-V (2022/2019/2016/2012) virtualization environments.
Expertise in Windows Server (2022/2019/2016/2012) management, including Active Directory, GPOs, DNS, DHCP, and Failover Clustering.
Hands-on experience with System Center Configuration Manager (SCCM) for software deployment, patch management, and endpoint protection.
Proficiency in Windows Server Update Services (WSUS) for centralized patch management.
Experience in Azure Windows Server management, including monitoring, automation, and disaster recovery.
Strong knowledge of server hardening techniques and vulnerability remediation processes.
Knowledge of DFS for file replication and Print Server management.
Experience with Radius/NPS for secure network access and policy management.
Advanced knowledge of Symantec Endpoint Protection, McAfee ePO, or similar antivirus solutions.
Strong expertise in Microsoft Failover Clustering and Network Load Balancing (NLB).
Preferred Skills:
Familiarity with PowerShell scripting for automation of Windows Server tasks.
Understanding of secure file transfer protocols (FTP, SFTP).
Experience with disaster recovery planning and backup solutions for Windows and Azure infrastructure.

Experience Level:

2+ years of hands-on experience in Windows Server and Hyper-V infrastructure management.
1+ years of experience with SCCM, WSUS, and antivirus solutions in enterprise environments.
Experience in managing Azure Windows Servers, server hardening, and vulnerability remediation.

Educational Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications such as:
Microsoft Certified: Windows Server Administrator Associate.
Microsoft Certified: Security, Compliance, and Identity Fundamentals.
Hyper-V and SCCM certifications are preferred.

Additional Information:

Excellent communication skills, with the ability to document solutions and train other teams.
Should be able to work in 24/7 Rota.
Should be flexible to support during out-of-hours (OOH).

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