Addressing user tickets for issues regarding hardware, software, and networking.
Assisting customers through installing applications and computer peripherals.
Providing technical support either by visiting on-site or through remote-access systems.
Providing IT networks and customer services to users inside and outside the company.
Guide users with step-by-step instructions to resolve the issues.
Customising the desktop applications as per the needs of users and clients.
Advising on software and hardware upgrades.
Maintaining a log of job tickets and maintenance tasks.
Send the unresolved issues to the next level of the support team.
Ensuring that the client systems are working fine.
Creating technical reports and manuals.
Keep up with current breakthroughs in computing technology and research its reviews.
Understanding of Windows operating systems, hardware, software, and networking.
Experience with Windows/Linux/Mac OS environments.
Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
Understanding of advanced technical skills like programming experience or network security experience.
Excellent problem-solving and multitasking.
Excellent communication skills both in written and spoken.
A strong capacity for problem-solving and critical thought.
Able to work both independently and in a team.
Providing prompt, courteous, and professional customer service.
Addressing user tickets for issues regarding hardware, software, and networking.
Assisting customers through installing applications and computer peripherals.
Providing technical support either by visiting on-site or through remote-access systems.
Providing IT networks and customer services to users inside and outside the company.
Guide users with step-by-step instructions to resolve the issues.
Customising the desktop applications as per the needs of users and clients.
Advising on software and hardware upgrades.
Maintaining a log of job tickets and maintenance tasks.
Send the unresolved issues to the next level of the support team.
Ensuring that the client systems are working fine.
Creating technical reports and manuals.
Keep up with current breakthroughs in computing technology and research its reviews.
Understanding of Windows operating systems, hardware, software, and networking.
Experience with Windows/Linux/Mac OS environments.
Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
Understanding of advanced technical skills like programming experience or network security experience.
Excellent problem-solving and multitasking.
Excellent communication skills both in written and spoken.
A strong capacity for problem-solving and critical thought.
Able to work both independently and in a team.
Providing prompt, courteous, and professional customer service.

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