Breakfix, Install, Disk Imaging, formatting, Systems Support Analyst

NTT DATA Global Delivery Services Limited

Gurugram

2-4 Years

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Posted 4 hours ago
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Job Description

Addressing user tickets for issues regarding hardware, software, and networking.
Assisting customers through installing applications and computer peripherals.
Providing technical support either by visiting on-site or through remote-access systems.
Providing IT networks and customer services to users inside and outside the company.
Guide users with step-by-step instructions to resolve the issues.
Customising the desktop applications as per the needs of users and clients.
Advising on software and hardware upgrades.
Maintaining a log of job tickets and maintenance tasks.
Send the unresolved issues to the next level of the support team.
Ensuring that the client systems are working fine.
Creating technical reports and manuals.
Keep up with current breakthroughs in computing technology and research its reviews.
Understanding of Windows operating systems, hardware, software, and networking.
Experience with Windows/Linux/Mac OS environments.
Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
Understanding of advanced technical skills like programming experience or network security experience.
Excellent problem-solving and multitasking.
Excellent communication skills both in written and spoken.
A strong capacity for problem-solving and critical thought.
Able to work both independently and in a team.
Providing prompt, courteous, and professional customer service.
Addressing user tickets for issues regarding hardware, software, and networking.
Assisting customers through installing applications and computer peripherals.
Providing technical support either by visiting on-site or through remote-access systems.
Providing IT networks and customer services to users inside and outside the company.
Guide users with step-by-step instructions to resolve the issues.
Customising the desktop applications as per the needs of users and clients.
Advising on software and hardware upgrades.
Maintaining a log of job tickets and maintenance tasks.
Send the unresolved issues to the next level of the support team.
Ensuring that the client systems are working fine.
Creating technical reports and manuals.
Keep up with current breakthroughs in computing technology and research its reviews.
Understanding of Windows operating systems, hardware, software, and networking.
Experience with Windows/Linux/Mac OS environments.
Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
Understanding of advanced technical skills like programming experience or network security experience.
Excellent problem-solving and multitasking.
Excellent communication skills both in written and spoken.
A strong capacity for problem-solving and critical thought.
Able to work both independently and in a team.
Providing prompt, courteous, and professional customer service.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

NTT DATA Global Delivery Services Limited

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job ID: 107040887

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