Job Description

Role: GDAL

Location: Bangalore, India

Who are we looking for

Global Delivery Leader: 18+ years of experience

We are seeking a dedicated & experienced Global Delivery Leader to join our dynamic team providing Product Engineering services in some our key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $100 Mn P&Ls & driving the execution of our strategic delivery initiatives across our Product engineering vertical. This will be a global role & you will be expected to manage 2000+ employees spread across multiple geographies – India, Taiwan, Malaysia, Spain, Mexico & US. The ideal candidate will possess a robust understanding of industry trends and will play a crucial role in aligning our delivery strategies with business objectives, ensuring that we meet client expectations consistently. Your leadership will be instrumental in fostering a culture of excellence within the delivery teams, promoting innovation, and ensuring that we remain at the forefront of technological advancements within the industry. As a key player in our organization, you will also contribute to the continuous improvement of our service offerings, positioning our company as a leader in the industry. If you are passionate about technology and have a proven track record of managing large-scale accounts, we encourage you to apply and be part of our journey to deliver excellence to our global clientele.

Responsibilities:

Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objectives.
Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employees
Develop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
Analyze account performance metrics to identify areas for growth and optimization within service delivery.
Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

Proven track record of managing global client accounts with demonstrated success in achieving business objectives.
Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) domain.
Experience in budget management and financial reporting for large-scale projects.
Demonstrated problem-solving skills and a proactive approach to addressing challenges.
Ability to analyze data and metrics to inform decision-making and enhance service delivery.
Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

Behavioral Skills:

Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels
Ability to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priorities
Proactively develop strong, trusted relationships with executive stakeholders, both within the organization and with clients

Qualification:

Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
Minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services industry.

Global Delivery Leader - Hitech (Engineering Services)