Job Description
Role: GDAL
Location: Bangalore, India
Who are we looking for
Global Delivery Leader: 18+ years of experience
We are seeking a dedicated & experienced Global Delivery Leader to join our dynamic team providing Product Engineering services in some our key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $100 Mn P&Ls & driving the execution of our strategic delivery initiatives across our Product engineering vertical. This will be a global role & you will be expected to manage 2000+ employees spread across multiple geographies – India, Taiwan, Malaysia, Spain, Mexico & US. The ideal candidate will possess a robust understanding of industry trends and will play a crucial role in aligning our delivery strategies with business objectives, ensuring that we meet client expectations consistently. Your leadership will be instrumental in fostering a culture of excellence within the delivery teams, promoting innovation, and ensuring that we remain at the forefront of technological advancements within the industry. As a key player in our organization, you will also contribute to the continuous improvement of our service offerings, positioning our company as a leader in the industry. If you are passionate about technology and have a proven track record of managing large-scale accounts, we encourage you to apply and be part of our journey to deliver excellence to our global clientele.
Responsibilities:
- Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objectives.
- Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employees
- Develop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
- Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
- Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
- Analyze account performance metrics to identify areas for growth and optimization within service delivery.
- Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
- Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.
Requirements:
- Proven track record of managing global client accounts with demonstrated success in achieving business objectives.
- Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) domain.
- Experience in budget management and financial reporting for large-scale projects.
- Demonstrated problem-solving skills and a proactive approach to addressing challenges.
- Ability to analyze data and metrics to inform decision-making and enhance service delivery.
- Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.
Behavioral Skills:
- Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels
- Ability to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priorities
- Proactively develop strong, trusted relationships with executive stakeholders, both within the organization and with clients
Qualification:
- Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
- Minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services industry.
