Vpn, Dns, Dhcp, Outlook, O365, Itsm, Service Now, Windows Server, Exchange, Ticketing Tool, Technical Support, Trouble Shooting, Service Desk, Active Directory, Microsoft Application

ticketing systems , Apis, Web Technologies, Json, Rest Apis, Postman, SaaS platforms, cloud-based applications, zendesk, log analysis tools

jQuery, CSS, Saas, HTML, application logs, browser dev tools, diagnostic tools

netmon , VMware, Citrix, Dns, Ldap, wireshark, Kerberos, Nis, Dc, SMB and NFS authentication and authorization, NetApp 7 Mode and C Mode, Hyper-V, AD, perfstat, ASUP logs, VSCAN Fpolicy, Ethernet TCP IP networking protocol

Integrations, Apis, PowerShell, Intune, Dlp, Bash, Windows, Siem, Macos, SaaS platforms, SOAR, cloud security solutions, Kandji, command-line tools, CASB, Jamf, MDM, Workspace ONE

HTML, jQuery, CSS, Saas, application logs, browser dev tools, diagnostic tools

Problem Solving, Technical Support, Product Knowledge, crm software

Basic to advanced knowledge of computers software, Working knowledge of internet and networking, Familiarity with CRM tools like Salesforce and ServiceNow, Technical Functional Skills

Kibana, Git, Rest Apis, Grafana, Python, AI responses, RAG based retrieval, automated bi-directional integrations, ServiceNow platform, API integrations