Job Description:

COMPANY OVERVIEW:

Founded in 2016 and formerly known as e-Solution Services, we are an India-based eCommerce and digital outsourcing solutions provider focused on enabling brands to scale, compete, and succeed in today's increasingly complex global marketplace.

Ready to scale We help brands explode across the world's hottest marketplaces—TikTok Shop, Amazon, eBay, Temu, Tesco, Shein, and more—with full-throttle eCommerce support: marketplace management, listing optimisation, creative, content, merchandising, and customer service. We don't just put products online. We build powerhouse digital brands and run operations that drive real, measurable growth.

RESPONSIBILITIES

Handle complex customer issues (refund disputes, delayed shipments, escalations)
Manage multiple communication channels (chat and email)
Take ownership of customer satisfaction and resolution timelines
Analyse customer feedback and identify improvement areas
Coordinate with logistics, tech, and operations teams
Ensure SLA (Service Level Agreement) and quality standards are met

BASIC SKILLS

Strong communication and conflict resolution skills
Experience with CRM tools (Zendesk, Freshdesk, etc.)
Ability to handle high-volume queries and pressure
Problem-solving mindset with decision-making ability
Knowledge of order lifecycle (payment shipping delivery returns)
Experience with international customers

TECH SKILLS

CRM software handling
Order management systems
Basic reporting (Excel/Google Sheets)

EXPERIENCE

1–5+ years in customer service (preferably in eCommerce/retail).
Freshers can apply too.

EDUCATION

Bachelor's degree preferred and Excellence in English language

LOCATION:

Ahmedabad

PACKAGE:

2.6-3.6 LPA

TIMINGS:

The position involves rotational shifts as per UK timings, including both day and night shifts, with one weekly day off and a limited number of holidays.

Customer Service Executive