Customer Service Executive

Job Description:

COMPANY OVERVIEW:

Founded in 2016 and formerly known as e-Solution Services, we are an India-based eCommerce and digital outsourcing solutions provider focused on enabling brands to scale, compete, and succeed in today's increasingly complex global marketplace.

Ready to scale We help brands explode across the world's hottest marketplaces—TikTok Shop, Amazon, eBay, Temu, Tesco, Shein, and more—with full-throttle eCommerce support: marketplace management, listing optimisation, creative, content, merchandising, and customer service. We don't just put products online. We build powerhouse digital brands and run operations that drive real, measurable growth.

RESPONSIBILITIES

• Handle complex customer issues (refund disputes, delayed shipments, escalations)
• Manage multiple communication channels (chat and email)
• Take ownership of customer satisfaction and resolution timelines
• Analyse customer feedback and identify improvement areas
• Coordinate with logistics, tech, and operations teams
• Ensure SLA (Service Level Agreement) and quality standards are met

BASIC SKILLS

• Strong communication and conflict resolution skills
• Experience with CRM tools (Zendesk, Freshdesk, etc.)
• Ability to handle high-volume queries and pressure
• Problem-solving mindset with decision-making ability
• Knowledge of order lifecycle (payment shipping delivery returns)
• Experience with international customers

TECH SKILLS

• CRM software handling
• Order management systems
• Basic reporting (Excel/Google Sheets)

EXPERIENCE

• 1–5+ years in customer service (preferably in eCommerce/retail).
• Freshers can apply too.

EDUCATION

• Bachelor's degree preferred and Excellence in English language

LOCATION:

• Ahmedabad

PACKAGE:

• 2.6-3.6 LPA

TIMINGS:

• The position involves rotational shifts as per UK timings, including both day and night shifts, with one weekly day off and a limited number of holidays.