Role: Training

Level: Assistant Manager

Location: Gurugram

Reporting To: Senior Manager - Training

About The Function

MakeMyTrip's Hotels business is one of the largest and fastest-growing verticals within the organization, offering a diverse portfolio of accommodations across domestic and international destinations. With a network of 70,000+ contracted properties , the business spans everything from budget-friendly stays to premium and experiential hotels, catering to a wide range of traveller needs and serving millions of customers each year.

Within this business, the Training team serves as a key enabler of scale and execution. The team drives capability building across stakeholders by strengthening product understanding, process excellence, service quality, and platform adoption. Through structured learning interventions and continuous upskilling, the Training function helps translate business priorities into consistent on-ground execution and improved customer outcomes across the Hotels ecosystem.

About The Role

The role is responsible for end-to-end training management and content creation for the Hotels business, combining Learning & Development, content development, and marketing communication to enable internal teams and partner ecosystems.

It involves designing and delivering effective training programs alongside creating engaging communication and learning assets that drive awareness, adoption, and capability building. With a strong focus on clarity, engagement, and scale, the role translates business priorities into structured learning interventions and impactful communication that support consistent execution and performance across the Hotels ecosystem.

What Will You Be Doing

Training Program Design & Execution

Design and deliver structured skill development programs, role-based trainings, refresher sessions, and continuous learning interventions aligned with evolving business needs and priorities.

Content Development

Develop high-impact learning content including presentations, facilitator guides, videos, e-learning modules, promotional videos, and job aids that support effective knowledge transfer and adoption.

Communication Design & Campaign Management

Own end-to-end creation of partner-facing communication assets such as emails, flyers, banners, videos, and digital creatives aligned to business objectives. Plan and execute multi-channel communication campaigns to support product launches and key initiatives.

Learning Communication & Enablement

Create learning-focused communication and marketing assets including newsletters, launch decks, mailers, videos, FAQs, and playbooks to reinforce training programs and enable consistent execution.

Training Facilitation

Deliver engaging classroom, virtual, and hybrid training sessions for internal teams and external stakeholders, ensuring high levels of participation, clarity, and impact.

Community & Engagement Management

Build and manage internal and external learning communities or social platforms to drive engagement, continuous learning, and knowledge sharing.

Cross-Functional Collaboration

Partner closely with business, sales, operations, product, and HR teams to identify capability gaps and design targeted learning and enablement interventions.

Training Effectiveness & Continuous Improvement

Track training effectiveness through feedback, assessments, and performance metrics, using insights to continuously refine content, delivery, and overall learning outcomes.

Qualification & Experience

Management graduate from a reputed institute with 4–6 years of experience across training, learning & development, content creation, and communication roles.
Exposure to sales, operations, partner enablement, or capability development environments preferred.
Experience in e-commerce, internet, FMCG, hospitality, or service-oriented organizations is an added advantage.
Strong written and verbal communication skills with the ability to create clear, engaging, and audience-relevant content.
Hands-on experience with content creation tools, presentations, and digital learning platforms.
Working knowledge of social media platforms and digital content best practices preferred

Key Success Factors Of The Role

Ability to translate business needs into practical, effective training and communication solutions.
High level of ownership and accountability , with the ability to operate independently and drive outcomes end to end.
Strong storytelling and content design capability, with a sharp eye for clarity, engagement, and impact.
Effective stakeholder management and cross-functional collaboration skills across business and support teams.
Creative mindset balanced with structured thinking and disciplined execution.
Agility to thrive in a fast-paced environment while managing multiple priorities simultaneously.

Assistant Manager - Training