Assistant Manager Training

Job Title: Assistant Manager – Training

Location: Gurgaon

Experience: 5+ Years

Shift: Rotational Shifts (5 Days A Week)

Job Summary

We are looking for a skilled and enthusiastic Assistant Manager – Training with experience in Airlines/Travel processes (mandatory) to join our training team for a international process. The ideal candidate will be responsible for delivering high-impact training sessions, ensuring the continuous development of new hires and existing employees, and enhancing process knowledge and overall team performance.

Key Responsibilities

• Deliver effective training programs in alignment with business objectives, ensuring timely and seamless facilitation.
• Assess training effectiveness through evaluations, feedback, and post-training performance metrics.
• Monitor and mentor trainees during On-the-Job Training (OJT) to ensure real-time skill application.
• Maintain accurate training reports/MIS and share progress updates with operations and leadership teams.
• Regularly review and update training materials based on process or policy changes.
• Participate in calibration sessions with internal stakeholders to ensure training aligns with operational expectations.
• Identify Training Needs (TNI) and conduct refresher or upskilling sessions as required.
• Conduct knowledge assessments for new hires and production teams to evaluate comprehension and retention.

Required Skills and Qualifications

• Excellent command of English, both spoken and written.
• Prior experience in delivering training for Airlines/Travel processes (mandatory).
• Strong understanding of customer service in an airline, travel, hospitality, or customer support environment.
• Flexibility to work in rotational shifts, including nights, as per business demands.
• Experience in training delivery, including process, product, soft skills, or upskilling initiatives.
• 5+ years of relevant experience as a trainer. Line Trainers and Assistant Managers - Training can also apply.
• Sound knowledge of airline/travel industry operations, booking systems, customer service processes, and operational workflows.
• Strong facilitation, coaching, presentation, and stakeholder management skills.

Preferred Candidate Profile

• Candidates currently residing in or open to relocating to Gurgaon.
• Exposure to International Airlines/Travel processes is highly desirable.
• Proactive, self-motivated, and comfortable working in dynamic, fast-paced environments.
• Strong analytical and reporting skills with experience in maintaining training dashboards and MIS reports.

Why Join Us

If you're passionate about driving impactful learning experiences and have a strong background in the Airlines/Travel industry, we encourage you to apply and become part of a growing and dynamic team where you can contribute to employee development and operational excellence.