Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a knowledgeable and customer-focused Network Consultant to support complex network operations within a 24/7 global service environment. The role is ideal for individuals with strong routing, switching, WAN technology foundations and hands-on experience in diagnostic analysis and ITIL-based operations. This role requires confident customer engagement, effective multitasking, and the ability to thrive in high-pressure incident scenarios.

What You Will Do

Conduct diagnostics and proactive analysis of network faults and alarms.
Perform detailed root cause analysis and document findings appropriately.
Support day-to-day ITIL-aligned Change and Incident Management activities.
Maintain ownership of incidents throughout their lifecycle while adhering to SLAs.
Transfer and escalate tickets to appropriate L2 teams or specialist groups when needed.
Uphold all defined process frameworks with zero process misses and consistent compliance.
Coordinate with vendors and third parties based on priority and business impact.
Assess and communicate business impact, ensuring timely escalation and stakeholder awareness.
Provide regular and clear updates to customers on ongoing issues.
Participate in customer bridge calls to support real-time troubleshooting and updates.
Manage multiple tasks simultaneously while maintaining service quality.
Support effective queue management within the service desk.

Who You Are

Holds a BE/BTech degree with a technical background.CCNA certification is essential; CCNP is desirable.
Minimum one year of experience in a NOC environment with strong troubleshooting expertise.
Exposure to Routing Protocols (OSPF, BGP, EIGRP, ISIS), LAN Switching (VLANs, STP, Trunking, Catalyst switches) and WAN technologies such as ATM, Frame Relay, ISDN, HDLC, PPP.
Strong communication skills with the ability to manage global customer interactions confidently.
Skilled at multitasking and maintaining composure during multiple concurrent incidents.
A collaborative team player demonstrating logical, methodical problem-solving approaches.
Quick learner, adaptable, and eager for professional growth.
Exhibits Vodafone Way behaviours: Speed, Simplicity, Trust, Innovation Hunger, Customer Obsession, Ambition and Competitive Spirit, and One Company Local Roots.

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work with global customers and cutting-edge network technologies.
Hands-on exposure to advanced fault management and ITIL-based operational processes.
Collaborative environment with supportive teams across geographies.
Continuous learning and upskilling opportunities in core networking and customer engagement.
Growth pathways within VOIS for technical and leadership career tracks.

What Skills You Will Learn

Advanced network troubleshooting and diagnostic capabilities.
Enhanced understanding of WAN, routing, switching, and MPLS technologies.ITIL-based incident, change, and problem management.
Real-time customer communication and escalation management.
Cross-functional collaboration with global teams and vendors.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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