Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture across customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant or equivalent

As an Oracle FIC / Oracle ICM Consultant, you will deliver and support Oracle Incentive Compensation and Sales Performance Management solutions, translating sales management strategy into scalable Oracle CX implementations. You will own requirements, configuration, integrations, reporting, and production support activities, partnering with client stakeholders and distributed delivery teams.

Work you'll do:

Understand clients Sales Management Strategy and translate it into Oracle CX / ICM solution designs and documented requirements.
Design and create compensation plans aligned to client compensation structures; configure payments, targets/goals, classification rules, formulas, flexfields, roles, and security.
Configure and implement Oracle Incentive Compensation, Oracle CX Sales Performance Management, sales quota/forecasting, sales territories, and end-to-end sales processes (opportunities, leads, customer management, service requests).
Deliver object customizations using Application Composer and/or Page Composer; implement security and manage roles, users, and hierarchy.
Build knowledgebase capability and user-facing enablement features where required.
Integrate and import data into the application; lead data preparation activities (extraction, cleansing, aggregation, analysis) and execute data migration via data loads/batch jobs.
Build analytics deliverables (BI reports, analyses, infolets, dashboards); generate, validate, publish, and deliver reports per business requirements, including ad hoc requests and ongoing data quality.
Design and support integrations with external systems (especially Oracle CPQ, order management, customer data management, Oracle Marketing Cloud); leverage Groovy scripting as needed.
Respond to incidents and service requests to defined SLAs; deliver break-fixes and enhancements; troubleshoot and debug issues logically and efficiently.
Develop detailed technical documentation and assist in all phases of testing; collaborate across locations and participate in client-facing meetings to drive action items to closure.

The team:

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Within the Customer & Marketing Offering Portfolio, we support growth strategy, user experience, and engagement across the customer lifecycle combining strategy, platforms, and delivery models (including Digital Foundry) to deliver integrated outcomes for clients.

Qualifications

Must Have Skills/Project Experience/Certifications:

3–8 years of consulting and/or relevant industry experience.
Project experience implementing Oracle Incentive Compensation, Oracle CX Sales Performance Management, sales quota/forecasting, and sales territories.
Experience with Application Composer/Page Composer customizations; security implementation and management of roles, users, and hierarchies.
End-to-end knowledge of sales processes (opportunity/leads/customer management/service requests).
Strong integration knowledge with external systems—especially Oracle CPQ, order management systems, customer data management, and Oracle Marketing Cloud.
Proficiency in Groovy scripting.
Experience building analytics (BI reports, analyses, infolets, dashboards).
Experience in data migration from legacy/other systems via data loads or batch jobs; experience in setup implementation tasks and setup migration.
Strong analytical, communication, interpersonal, collaboration, prioritization, and problem-solving skills.

Good to Have Skills/Project Experience/Certifications:

Knowledge of OIC/middleware, REST APIs, XML, SOAP UI, and web services.
Deep understanding of Oracle Sales and Service Cloud architecture; understanding of Digital Customer Service.
Experience participating in Agile/Waterfall scrum sessions; understanding of relational database theory.
Prior client support/production support experience with issue identification and debugging.

Education:

B.E./B.Tech/MCA/MBA/MS or equivalent.

Location:

Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 327780

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