Job Title: Customer Relationship Executive

Location: Sitapura, Jaipur

Compensation: Up to ₹25,000 CTC per month

Working Days: 6 Days a Week

About The Company

This organization is a customer-centric service platform focused on delivering reliable solutions and exceptional support

experiences. The organization emphasizes efficiency, responsiveness, and relationship-driven service models.

This company works closely with trained Customer Relationship Executives to ensure customers receive timely

assistance, clear communication, and professional support across every interaction. The Jaipur Sitapura center

plays a key role in managing customer engagement and service delivery.

Role Overview

We are hiring motivated and customer-focused Customer Relationship Executives to support this company

operations at Sitapura, Jaipur.

This role involves handling inbound and outbound customer calls, resolving queries, coordinating with internal

teams, and ensuring high levels of customer satisfaction. You will act as the primary point of contact for

customers, helping them navigate services while maintaining accurate records and follow-ups.

This position is well-suited for freshers starting their professional journey as well as experienced candidates

looking to grow in customer service operations.

Key Responsibilities

Customer Communication

• Handle inbound and outbound calls professionally and confidently

• Understand customer requirements through active listening

• Provide accurate information regarding products and services

• Maintain a polite, empathetic, and solution-oriented approach

Query Resolution & Support

• Resolve customer concerns, complaints, and service requests efficiently

• Escalate complex issues to relevant departments when required

• Ensure timely closure of tickets and service requests

• Follow up with customers to confirm resolution and satisfaction

Documentation & CRM Management

• Maintain accurate customer records in internal systems

• Update call details, feedback, and action points regularly

• Track pending cases and ensure proper follow-up

Internal Coordination

• Work closely with operations, support, and backend teams

• Communicate customer issues clearly to internal stakeholders

• Support process improvements through feedback and reporting

Service Quality & Experience

• Deliver consistent customer service aligned with company standards

• Build trust-based relationships with customers

• Ensure positive customer journeys and long-term engagement

Required Skills & Qualifications

Educational Background

• Minimum 10+2 qualification (Graduates preferred)

Communication Skills

• Good spoken Hindi and English

• Ability to explain information clearly and confidently

Professional Competencies

• Strong customer handling and problem-solving ability

• Patience, empathy, and service-oriented mindset

• Ability to multitask and work in a fast-paced environment

Technical Requirements

• Basic computer knowledge (email, simple data entry, MS Office basics)

• Willingness to learn CRM tools and internal platforms

Experience

• Freshers and experienced candidates both can apply

• Prior BPO or customer service experience is an added advantage but not mandatory

Compensation & Benefits

• Fixed salary up to ₹25,000 CTC per month

• On-roll employment with The Hiring Company

• Structured onboarding and role-specific training

• Career growth opportunities within THC projects

• Stable working environment

• Exposure to customer service operations and professional development

Career Growth

This role offers a strong foundation in customer relationship management, communication skills, and

operational workflows. High performers may be considered for senior executive, team support, or supervisory

roles based on performance and business requirements.